Job Openings at Kwara

We have seen an influx of Saccos that are seeking for effective solutions that will enable them offer efficient services to their members. In this regard we require a person who has a deep understanding of the Sacco sector and can front our solutions to the Saccos in the country and specifically within regions

Responsibilities

• Excellent communications regarding issues timeline, both internally and externally towards customers
• Prioritising and categorising issues accordingly and reacting accordingly to SLAs
• Properly escalate unresolved issues to appropriate internal teams
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Full ownership of issues and following through until issue is solved

Requirements

• Experienced of Ruby and Ruby on Rails
• Ability to diagnose and troubleshoot issues and prioritise accordingly
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Bonus: previous experience on technical support

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We are looking for a Talent Acquisition Specialist to join our People team and oversee our full-cycle recruiting. Talent Acquisition responsibilities include sourcing candidates through various channels, planning interview and selection procedures and hosting or participating in career events. To be successful in this role, you should be able to develop long-term recruiting strategies and nurture trusting relationships with potential hires. Ultimately, you will create strong talent pipelines for our company’s current and future hiring needs.

Responsibilities

• Coordinate with hiring managers to identify staffing needs
• Determine selection criteria
• Source potential candidates through online channels (e.g. social platforms and professional networks)
• Plan interview and selection procedures, including screening calls, assessments and in-person interviews
• Assess candidate information, including resumes and contact details, using our Applicant Tracking System
• Design job descriptions and interview questions that reflect each position’s requirements
• Lead employer branding initiatives
• Organize and attend job fairs and recruitment events
• Forecast quarterly and annual hiring needs by department
• Foster long-term relationships with past applicants and potential candidates

Requirements

• Proven work experience as a Talent Acquisition Specialist or similar role
• Familiarity with social media, resume databases and professional networks (e.g. Stack Overflow and Github)
• Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods
• Knowledge of Applicant Tracking Systems (ATSs)
• Excellent verbal and written communication skills
• A keen understanding of the differences between various roles within organizations
• BSc in Human Resources Management or relevant field