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A holistic platform delivering financial wellness for individuals, improved performance for companies, and new opportunities for banks and lenders. Power is a platform dedicated to enabling holistic financial services to the online informal economy and the poorly served formal economy.
Job Description:
The Customer Success Officer is expected to successfully oversee the customer journey process, including but not limited to onboarding, implementation and lifecycle management of our corporate partners, product end-users and all other stakeholders. This will be executed across various designated touchpoints, utilising all available communication channels. In this role, you will be part of a hands-on team that is committed to guiding our clients in understanding all our products, driving to maximise potential user uptake and creatively implementing best practices tools to grow and retain an active customer base. The goal is to provide value at every stage throughout the customer’s experience by creating trust and transparency, building strong relationships and translating both simple and complex customer needs into actionable and measurable solutions.
Duties & Responsibilities:
Preferred Skills & Qualifications:
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