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  • Posted: Feb 8, 2022
    Deadline: Not specified
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  • We are a team of passionate minds working together to create lasting solutions to challenges faced by farmers. Working together with farmers; We do this by partnering with farmers to provide them with affordable modern farming solutions to increase efficiency and improve production. We want farmers to do what they love most-farming! and leave all the h...
    Read more about this company

     

    Customer Success Representative

    DUTIES AND RESPONSIBILITIES:

    • Develop a deep understanding of customers needs and business objectives and drive use of CRMs to achieve customer satisfaction
    • Partner with the business development team to develop successful account strategies that direct company resources to maximise retention of existing subscriptions and expand sales opportunities within assigned accounts
    • Engage with customers to do regular value realisation assessments and advise on optimal utilisation of their investment in FarmShield.
    • Guide customers through significant service milestones such as upgrades, new releases etc
    • Be the customers strategic expert to share industry trends, best practises, competitive insights and product roadmap
    • Educate customers on the FarmShield, Farmcloud & value propositions as well as new product features and functions to audiences ranging from farmers to technical stakeholders
    • Position Synnefa’s value proposition as part of our overall business solution, linking these benefits back to the key business needs of the farmers
    • Be the liaison working with Synnefa’s tech development teams (Engineering and IT Team) to present and support customers & fulfil customer success requirements.
    • Manage the end-to-end customer account creation process including creating users, identifying relevant surveys, defining number of engagements, testing, and research
    • Maintain a high level of customer satisfaction by advising on product/implementation best practices, providing product adoption and release guidance while serving as a liaison between customers and Synnefa's internal operations.
    • Building Relationships: , As the first contact between customers and the organization, the relationships built will be to ensure customer satisfaction which is tied to client retention

    EDUCATION REQUIRED:

    Minimum Qualifications;

    • An undergraduate degree in Computer Science or Bachelor of Business Information Technology or related field
    • 1-2 years implementing and working with CRM systems and applications in a customer success position
    • Has 2+ years of customer support experience in a fast-paced environment
    • Demonstrated experience working in client environments and a passion to communicate the value of products to customers
    • Deep Working knowledge of CRMs with experience in handling software from big firmware companies. Industry experience is desired

    Additional Skills and Competencies

    • Strong analytical and report interpretation capabilities
    • Understanding of various technical architectures and operating systems
    • Excellent organisation, project management and time management skills
    • Team player who will work within the company to continue improving the way Synnefa serves its clients
    • Excellent verbal and written communication skills
    • Proficiency with Microsoft Office/Excel and Google Docs/Sheets is mandatory.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Synnefa on synnefa.breezy.hr to apply

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