Project Coordinator Cum Business Analyst (Entry Level / Fresher) at Redian Software In Africa

Job Summary

• We are looking for an entry-level Project Coordinator cum Business Analyst to join our Nairobi office. This is a learning-focused role where you will work closely with the Sales team and Technical Project Managers to support CRM and ERP implementation projects.
• You will be trained and gradually exposed to one or more platforms such as Zoho, Odoo, SuiteCRM, and Salesforce, based on project requirements.
• This role is ideal for fresh graduates who are eager to learn about CRM/ERP systems, project coordination, and business analysis under the guidance of experienced professionals.

Sales & Requirement Support

• Attend sales and requirement discussions to observe and take notes
• Help document basic customer needs shared during meetings
• Assist in preparing meeting summaries and simple requirement documents
• Learn how CRM and ERP solutions are proposed to customers

Project Coordination Support

• Support Technical Project Managers on active projects
• Help track tasks, timelines, and follow-ups
• Prepare Minutes of Meetings (MOMs) and basic status updates
• Coordinate internal meetings and follow up on assigned action items
• Maintain organized project documentation

Business Analysis Support

• Assist in documenting business processes and workflows
• Learn to prepare BRD, FRD, and user stories with guidance
• Gain basic understanding of business areas such as Sales, Customer Management, Finance, Inventory, HR, and Operations
• Support User Acceptance Testing (UAT) by documenting feedback and issues
• Learn basic requirement mapping to CRM and ERP systems

Communication & Team Coordination

• Act as a support link between Sales, Project Managers, and internal teams
• Communicate clearly and escalate questions or issues to senior team members
• Ensure documentation is updated and well-organized

Requirements

• Bachelor’s degree in IT, Computer Science, Business Information Systems, Business Administration, or a related field
• Good written and verbal communication skills
• Basic understanding of business processes
• Familiarity with MS Excel, Word, PowerPoint, Google Workspace
• Willingness to learn CRM, ERP, and project coordination concepts
• Ability to follow instructions and work well in a team
• Basic awareness of CRM or ERP systems
• Exposure to Zoho, Odoo, SuiteCRM, or Salesforce through coursework or self-learning
• Internship or academic project experience