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  • Posted: Jun 14, 2021
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Kwara is a B2B fintech startup in Nairobi and Berlin with a unique mission, exceptional team and a global market. Our mission is to digitize Savings and Credit Unions in emerging markets that serve the 3 billion un- and underbanked population.
    Read more about this company


    Customer Success Trainee

    Kwara is looking for a driven, hardworking trainee to join our Customer Success Team. You will ensure our clients go live on our digital banking platform, are trained on how to use it and are able to grow their business with Kwara.

    Your responsibilities

    • Help customers go live on our digital banking platform by supporting data migration
    • Support training of Kwara customers on our platform
    • Clients enjoy and success on our platform because of your support
    • You analyse patterns to find out what users struggle with
    • Create (digital) content to help customers succeed with our platform
    • Take ownership of customer requests and get them from problem to solution
    • Improve the Customer Success department with your insights and ideas

    Your qualifications

    • You are eager to learn independently and with others
    • You deeply care about the success of the customer
    • You communicate excellently with all stakeholders, internal and external
    • Proficiency in Microsoft Excel, Google Docs, Slack and Gmail
    • Organisational skills and detail orientated
    • Excellent English proficiency, both verbal and written

    Method of Application

    Interested and qualified? Go to Kwara on to apply

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