Debt Recovery Agent at Acorns Investment

Job description

Reporting to the Head of collections, the successful candidates will be responsible for ensuring effective and efficient collection of outstanding debts for various clients as per the set targets.

Responsibilities

• Collection of overdue loans from assigned accounts.
• Advise customer on ways of clearing their debts while communicating to them on the importance of paying their debts and consequences of non-payment.
• Act as a mediator for disputes between customers and principals/Client.
• Provide customers with their correct account details e.g. balances, account numbers etc.
• Maintaining data integrity and keep customer details confidential.

Qualifications

• Minimum qualification is a University Degree
• IT literate and tech savvy with devices
• Have excellent communication and interpersonal skills;
• Must be self- motivated and be ready to work with minimum supervision;
• Certificate of good conduct
• Confident,Persuasive, Persistence, Professionalism
• Good understanding of basic business principles
• Resilient
• Organized, goal oriented
• Ability to work independently in a fast-paced environment
• Excellent and effective communications skills, both orally and in writing