Delivery Agent at Sokowatch

Job Description

Reporting to ; Branch Customer Service Manager

Duties and Responsibilities;

1. Deliver a wide variety of items to different shops in the routes assigned.
2. Keenly verify on products staged for loading against inventory transferred to his/her mobile warehouse
3. Take part in inventory loading and unloading in assigned vehicles
4. Ensure inventory safety through proper handling and arrangement within the assigned vehicle
5. Ensure that the goods loaded are of the quality and quantity ordered by the vendors.
6. Meeting delivery targets as set by the line supervisor
7. Ask for feedback on provided services and resolve clients’ complaints.
8. Collect payments and deposit to the given account by the company
9. Inform customers about new products and services offered by Sokowatch.
10. Help customers who have difficulties when opening our mobile app or making orders from the mobile app.
11. Report to the Dispatch lead whenever the vehicle has a breakdown.
12. Ensure that the driver follows road safety and regulations

Requirements;

1. Possess good communication and listening skills
2. Should be empathetic
3. Fluent in Kiswahili or English
4. Should own a smartphone and good knowledge of of common mobile devices applications
5. Must have a valid certificate of good conduct from the Kenya Police Service or a receipt showing recent application for one.
6. Good time keeper
7. Respectful
8. Be a self-starter, adaptable, and high levels of personal integrity.
9. Sales background and possession of driving licence is a plus

KPIs

1. 100% delivery of orders assigned for the day
2. At least 25 orders delivered in a day
3. Zero cash short