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  • Posted: Oct 5, 2021
    Deadline: Not specified
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  • Sokowatch enables informal retailers to order products at anytime via SMS or mobile app, and receive free same-day delivery to their store. This makes it easier for shopkeepers to source goods and helps manufacturers ensure that their products are consistently available to consumers. 
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    Credit Administration Associate

    Job Description

    You are responsible for the execution of Sokowatch’s Financial Services strategy at the branch. You are the owner of the Sokowatch Financial Services product delivery targets including working capital financing, asset financing, insurance and other financial products to come.

    Your Mission in our Vision

    1. Financial services will be the biggest differentiating factor of Sokowatch from its competitors. By crafting a suite of services/financial products that not only meets the needs of our customers, but also enhances their earnings potential- Sokowatch will become an indispensable long-term partner for our customers.
    2. Our strategy is to provide a world class customer experience with regards to accessing basic financial services through effective education and signaling that allows our customers to graduate to more sophisticated financial products. In the long-run, these more sophisticated financial products will be the profit engine of the financial services business
    3. Dominate the duka market across Africa by being their #1 partner for all goods and services by 2021. Sokowatch aims to be the platform through which our customers access a comprehensive offering of financial services that allow them to achieve both their personal and professional goals.

    Responsibilities

    1. Managing customers directly and in liaison with the sales team to ensure:
    2. Growth
    3. Ensure they order the set number of SKUs, and grow their SKUs per order in line with target
    4. Ensure they grow Average Revenue Per User MoM
    5. Ensure on-time repayment of credit, with capacity to escalate to ensure collections
    6. Monitor client performance and provide advice in case there’s a slowdown in business and hedge our risk
    7. Any other duties may be assigned.

    Qualifications

    1. Bachelor’s degree in Accounting, Business Administration, Finance, or similar field.
    2. Proven work experience in credit management
    3. Good understanding of lending procedures & credit related laws
    4. At least 2 years of credit experience.
    5. Be willing to regularly travel to customer sites.
    6. Have considerable experience with customer negotiations.

    go to method of application »

    Global Head Of Marketing

    Job Description

    We’re looking for an exceptional marketing leader who is excited about unlocking the potential of the informal economy and inspired by our mission to empower the local merchants responsible for over $600 billion of sales across Africa every year. You will be responsible for Sokowatch’s Marketing strategy and execution. You will help establish the brand, and lead all marketing initiatives to support Sokowatch’s overall growth and profitability. You are a proven leader with extensive marketing and business experience in Africa who can work across functions to drive brand visibility, improvements across any aspect of the business necessary.

    Locations:

    Initial onboarding will take place in Nairobi, though the role can eventually be based in any of our current markets below

    1. Kenya (Nairobi)
    2. Tanzania (Dar es Salaam)
    3. Rwanda (Kigali)
    4. Uganda (Kampala)

    Duties & Responsibilities:

    1. Develop and execute the marketing strategy across all channels to support company goals
    2. Full budget ownership of Sokowatch’s marketing department
    3. Own the full cycle of Sokowatch online ecosystem (website, social media presence, SEO, employer branding, PR) in partnership with 3rd party vendors
    4. Set and manage team OKRs
    5. Lead a performance-driven and motivated team
    6. Ensure brand visibility and consistency across all channels and marketing efforts
    7. Identify opportunities to reach new market segments so as to expand market share
    8. Monitor ROI for all marketing channels and prepare monthly reports
    9. Support customer acquisition and retention
    10. Stay updated on market trends and incorporate new ideas into marketing plans
    11. Own all external 3rd party communications
    12. Use stakeholder feedback to inform necessary improvements and adjustments to the overall strategy

    Requirements:

    The successful candidate will possess:

    1. 5+ years experience in marketing across all channels
    2. BSC or MSC in Marketing or related field
    3. Proven track record running successful marketing campaigns
    4. Experience in FMCG is an added bonus
    5. Experience with web analytics, and Google Ads
    6. Excellent leadership and project management skills
    7. Ability to manage multiple projects
    8. Attention to detail
    9. Passionate about building brands from the ground up.
    10. Ability to work in a hyper-growth environment
    11. Extensive experience managing multi-country teams in Africa and collaborating across departments
    12. Excellent written and verbal communication skills
    13. French and Swahili language abilities a plus

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    Procurement Manager (Indirect Materials).

    Job Description

    We are looking for an individual who will act as the primary point of contact between suppliers and Sokowatch. You will be responsible for procuring products and goods for use in Sokowatch by identifying potential supplier sources, screening them and negotiating favorable payment terms.

    Duties & Responsibilities

    1. Lead efforts to implement sourcing strategies and enforce compliance at the regional level.
    2. Lead and manage company-wide implementation, deployment and compliance to the procurement processes and tools;
    3. Rationalize and select suppliers that meet Sokowatch business requirements at the lowest total cost;
    4. Manage RFI/P, document recommendations and communicate results to vendors;
    5. Contribute to sourcing activities, procurement projects, vendor management and agreement management;
    6. Negotiate, implement and review contractual arrangements with suppliers to deliver the company’s cost savings targets;
    7. Build and maintain mutually beneficial relationships with key vendors within the category group;
    8. Suggest and implement necessary tools and contribute consistently towards expenses reduction;
    9. Lead and ensure the effective achievement of functional objectives of procurement by managing performance, developing and motivating team, so that their individual and collective performance is of the required standard and meets the current and future needs of the business;
    10. Contribute to maintaining internal control standards and implementation of all audit recommendations.
    11. Responsible for providing support, training, and guidance to junior and/or new team members. As well as coaching and motivating local operations buyers in the achievement of their objectives
    12. Identify, achieve and report on cost savings and value targets for all inventory buying activities

    Requirements:

    1. Required: 5- 8 years of experience in a similar role
    2. Preferred: Strong background as a Procurement Specialist managing CAPEX and OPEX
    3. Bachelor degree, preferably in Supply Chain Management, Engineering, Finance or Statistics
    4. Ability to work efficiently and independently in a fast-paced sales environment
    5. Demonstrate deep knowledge of procurement processes and procedures with a strong bias for project management
    6. Strong data analysis and superior organizational skills,
    7. Strong oral, written communication & presentation skills
    8. Willingness to travel for work across East Africa
    9. Must love working with people and cross-cultural teams

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    Sales Team Leader

    Job Description

    We are looking for highly dedicated individuals to work as Sales Team Leader. The successful candidates will be responsible for coordinating the sales team, managing performance and revenue growth.

    Responsibilities:

    1. Route Planning- Route mapping, allocation and monitoring. He/she will also be responsible for route and market expansion, both product wise and region wise
    2. Team Performance- Take ownership of the allocated Route targets and zonal team performance.
    3. Develop and Grow the team portfolio- Responsible for helping the teams develop and grow their portfolios and maximize selling opportunities
    4. Communication- Act as main point of contact in the allocated zone and tasked with relaying any relevant information to the team , including Targets and expectations
    5. Team coaching – Coaching the team on sales strategies and how to handle, acquire and retain customers. He/she will ensure that he/she grows the sales skills of the team

    Key Deliverables;

    1. Shop Coverage- will be measured on the Target number of unique shops visited
    2. Revenue- will be measured on the revenue target given for the allocated zone in a month
    3. Product mix- will be measured based on the Target of each product given in the basket, the team lead target will be a sum total of the reps targets.

    Requirements;

    1. Should have completed Form Four.
    2. Should be fluent in Swahili and English
    3. Sales background with supervisory and team lead as an added advantage
    4. All will be under a three month probation

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    Sales Representatives (General Trade)

    Job Description

    Your role as a Sales Representative is to provide complete and appropriate solutions for every customer in order to boost revenue growth, customer acquisition levels, and profitability.You will support customer growth by fostering the company values and purpose while providing exemplary customer experience that leads to revenue growth.

    Key Responsibilities

    1. Manage dukas by supporting them throughout the sales process from order placement to delivery.
    2. Establish, develop and maintain positive customer relationships to ensure customer retention.
    3. Increase client adoption and the Average Revenue Per User.
    4. Upsell Sokowatch digital and financial services and push digital payments.
    5. Use data to analyze the market and inform on product priorities and pricing.
    6. Supply the management team with reports and data on customer needs, problems, interests, competitive activities and potential for new products and services.
    7. Act as a strategic advisor to the customers, anticipate customer needs and negotiate for discounts for the customers.
    8. Ensure general customer satisfaction in order to promote customer retention.

    Key Skills and Competencies

    1. 2 years of experience in retail sales
    2. Bachelor in Sales and Marketing or Diploma in a related field
    3. Good communication skills
    4. Ability to build relationships
    5. Proven track record in FMCG sales
    6. Excellent negotiation skills
    7. Good organizational and time management skills
    8. Ability to develop in-depth knowledge about products and markets
    9. Ability to work under minimal supervision
    10. Good business sense and professional manner.

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    Bookkeeper

    Job Description

    We are searching for a stellar Bookkeeper to assist our Head of Payables in verifying invoices, scheduling payments, cash management, maintaining records, and posting transactions.

    Duties & Responsibilities:

    1. Match purchase orders with invoices, delivery notes, goods received notes
    2. Liaise with the supplier relations team to confirm that contract terms have been satisfied prior to processing payment
    3. Maintain accurate records of invoices, payments and credit notes on the accounting system
    4. Verify cash and inventory numbers on accounting system
    5. Prepare monthly, quarterly, and annual tax declarations, including payroll, operating and business taxes
    6. Prepare payables reports and other financial and analytical reports for review by management

    Requirements:

    The successful candidate will possess:

    1. 3+ years of bookkeeping experience, preferably in retail, at a company with over $100,000 USD in annual turnover, or at a leading regional or international accounting firm
    2. Degree in Finance, Accounting or Business Administration; CPA a plus but not required
    3. High degree of accuracy and attention to detail
    4. Excellent accounting software user and administration skills, preferably Quickbooks
    5. An enthusiastic team player and strong interpersonal skills.
    6. A collaborative, team player with integrity and a desire to work in a dynamic, fast paced, start-up environment
    7. Fluency in English (both oral and written) and the ability to communicate with sophistication within a business setting.

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    Branch Warehouse Manager

    Job Desciption

    Sokowatch is searching for a stellar warehouse manager to be based in Kisumu. They will undertake all aspects of a warehouse manager for Sokowatch in the branch. The primary goal of this position is to monitor and optimize inventory in the warehouse.

    Duties & Responsibilities:

    1. Responsible for the supervision and management of branch level warehouse team
    2. Responsible for the development and compliance of agreed-upon warehouse standard operating procedures across all warehouse functions (eg. loading, stock reconciliation, cash reconciliation, storage, stock counts)
    3. Responsible for the management of inventory across all branches. Ensuring each branch is not over/under- stocking on any SKU.
    4. Responsible for managing the communication flow between branch level warehouse managers and Kenya finance team with regards to timely payment for LPOs.
    5. Responsible for managing the communication flow between branch level warehouse managers and Supplier procurement teams to ensure timely delivery of requested LPOs.
    6. Responsible for the tracking and reporting of branch level agent shorts, inventory, and LPOs
    7. Responsible for the development of branch-level warehouse team budgets (eg. budget for additional personnel, storage capacity, parking capacity, offloading capacity, stock forecasting)

    Requirements:

    The successful candidate will possess:

    1. Proven work experience as a warehouse manager for 2-3 years
    2. Deep knowledge of and proven track record implementing Good Warehouse Practices (Housekeeping, bin management etc)
    3. First-hand experience with robust inventory management systems e.g. SAGE, SAP B1, Pastel etc
    4. Demonstrate know how on best practices on master data clean up, goods receipt / issue, landed cost calculation and stock reconciliation
    5. Proven ability to implement processes and improvement initiatives
    6. Qualification in logistics or management
    7. Leadership skills and ability to manage staff
    8. Strong decision making and problem-solving skills
    9. Excellent communication skills
    10. Keen to details especially in interpreting supply chain numbers.

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    Dispatch Lead

    Job Description

    To primarily focused on customer service – fulfillment and asset care

    Responsibilities;

    1. Maintain an up to date record of all the assets assigned, mileage on fueling and service, next inspection and insurance dates and new or spare tyre change dates
    2. Ensure efficiency in fueling process
    3. Keep track of vehicles, spare parts inventory usage and records of purchases
    4. Set up maintenance scheduled by ensuring routine maintenance, servicing and minimal uptime during break downs
    5. Carryout frequent drivers training on road safety measures, defensive driving, fueling requirements and overall vehicles hygiene
    6. Carry out weekly and end of month spare parts inventory count or any other parts inventory count as may be deemed necessary by the business
    7. Manages accident reports and provides details based on RCA.
    8. Assign vehicles to the drivers
    9. Make sure vehicles are always ready and available to meet orders by scheduling and monitoring current trends in customer coverage
    10. Ensure vehicles and drivers compliance with government regulations

    Qualifications

    1. At least 2 years of experience in a logistics role,
    2. Detail oriented and good problem-solving skills
    3. They should have exceptional analytical abilities and organizational skills.
    4. They need to be knowledgeable in computer applications.-(A Must)
    5. Valid driving license (added advantage)

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    Delivery Agent

    Duties and Responsibilities;

    1. Deliver a wide variety of items to different shops in the routes assigned.
    2. Keenly verify on products staged for loading against inventory transferred to his/her mobile warehouse
    3. Take part in inventory loading and unloading in assigned vehicles
    4. Ensure inventory safety through proper handling and arrangement within the assigned vehicle
    5. Ensure that the goods loaded are of the quality and quantity ordered by the vendors.
    6. Meeting delivery targets as set by the line supervisor
    7. Ask for feedback on provided services and resolve clients’ complaints.
    8. Collect payments and deposit to the given account by the company
    9. Inform customers about new products and services offered by Sokowatch.
    10. Help customers who have difficulties when opening our mobile app or making orders from the mobile app.
    11. Report to the Dispatch lead whenever the vehicle has a breakdown.
    12. Ensure that the driver follows road safety and regulations

    Requirements;

    1. Possess good communication and listening skills
    2. Should be empathetic
    3. Fluent in Kiswahili or English
    4. Should own a smartphone and good knowledge of of common mobile devices applications
    5. Must have a valid certificate of good conduct from the Kenya Police Service or a receipt showing recent application for one.
    6. Good time keeper
    7. Respectful
    8. Be a self-starter, adaptable, and high levels of personal integrity.
    9. Sales background and possession of driving licence is a plus

    KPIs

    1. 100% delivery of orders assigned for the day
    2. At least 25 orders delivered in a day
    3. Zero cash short

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    Health Associate

    Job Description

    Our people are important to us as a Company. We are therefore looking for an exceptional health worker to implement preventative and control measures to ensure the health and safety of all our teams.

    Duties & Responsibilities:

    Organize and carry out campaigns to promote coronavirus preventative measures at the branch.
    Ensure staff members use protective equipment provided to them eg. instance gloves, masks etc.
    Ensure each branch has handwashing stations which are regularly replenished at all times.
    Maintain logs of all visitors to the branch, capturing body temperature and completing health questionnaires.
    Notify the country manager of any symptomatic employees or third parties at the branch.
    Administer first aid as needed.
    Any other duty as assigned from time to time.
    Requirements:

    The successful candidate will possess:

    At least 2 years of medical training or relevant field experience.
    First aid training.
    Excellent written and verbal communication skills.
    Excellent interpersonal and relationship-building skills.
    Ability to think outside the box.
    English and Swahili language abilities.

    go to method of application »

    Warehouse Assistant

    Job Description

    Branch Warehouse Assistant, reporting to the Branch Warehouse Manager. Sokowatch is searching for warehouse assistants to be based in Kitale branch . Your role is to help in daily warehousing activities as allocated by the Branch Warehouse Manager. These roles range from, stock issuance, transfers, offloading and reconciliation.

    Duties & Responsibilities:

    1. Stock Loading-Allocate tuk-tuks in loading zones in a manner that eases issuance and ensures transparency.
    2. Ensure stock issuance is done against Delivery notebook and no excess or less stock issued, guide agents on best practices for stock arrangement in their tuk-tuk
    3. Stock Transfers-Present all Delivery Notes for system transfer, do system stock transfer against Delivery note, verify transfers against variance page.
    4. Ensure all replenishment done after morning loading is reflected in the system transfer.
    5. Stock Cash Reconciliation-Assist agent to well understands requirements for a successful reconciliation.
    6. Confirm on agents reported counts, carryout daily Agent stock reconciliation, Carryout daily agent cash reconciliation, Follow up with agent to know the cause of excess or short.
    7. Supplier deliveries-Receive delivery notes and invoices and present to the Warehouse managers
    8. Take part in offloading whenever required, receive products against delivery note, report any excess, less or damaged delivered stock to warehouse manager.
    9. Ensure all deliveries are stored in respective warehouses in an organised manner
    10. Stock Taking-Carryout weekly physical stock take as required by the warehouse manager.
    11. Ensure counts are accurate and in selling units, file the reported counts for reference.
    12. Assist in tuk-tuk stock take whenever required.
    13. Help in data entry, attention to detail, integrity, work ethic, willingness to learn, capacity to thrive in a high-pressure environment, time-keeping.

    Requirements:

    The successful candidate will possess:

    1. 1 year of experience in warehouse
    2. Highly organized and able to store items efficiently
    3. Pays attention to details and monitors the quality of inventory
    4. Able to work independently
    5. Able to multitask

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    Brand Ambassador

    Job Description

    We are looking for highly organized individuals preferably students to work as independent Duka recruitment consultants or individuals looking to kickstart their career. The successful candidates will be responsible for Duka registration and training the new recruits on the order process over a given period.

    Responsibilities;

    1. Registration of Dukas on the Sokowatch app
    2. Conducting customer surveys and collecting feedback
    3. Supply Sokowatch merchandize the Dukas
    4. Train shops on Sokowatch services
    5. Activate the Dukas and support on their 1st, 3 orders through the application

    Requirements

    1. Fluent in Swahili and the local language
    2. Have a good general understanding of the location
    3. Computer literate and have a smartphone
    4. Outstanding communication and interpersonal skills.
    5. Fast Learner.
    6. Performance-driven.
    7. Must be a resident of the named places.

    go to method of application »

    Delivery Agent

    Job Description

    Reporting to ; Branch Customer Service Manager

    Duties and Responsibilities;

    1. Deliver a wide variety of items to different shops in the routes assigned.
    2. Keenly verify on products staged for loading against inventory transferred to his/her mobile warehouse
    3. Take part in inventory loading and unloading in assigned vehicles
    4. Ensure inventory safety through proper handling and arrangement within the assigned vehicle
    5. Ensure that the goods loaded are of the quality and quantity ordered by the vendors.
    6. Meeting delivery targets as set by the line supervisor
    7. Ask for feedback on provided services and resolve clients’ complaints.
    8. Collect payments and deposit to the given account by the company
    9. Inform customers about new products and services offered by Sokowatch.
    10. Help customers who have difficulties when opening our mobile app or making orders from the mobile app.
    11. Report to the Dispatch lead whenever the vehicle has a breakdown.
    12. Ensure that the driver follows road safety and regulations

    Requirements;

    1. Possess good communication and listening skills
    2. Should be empathetic
    3. Fluent in Kiswahili or English
    4. Should own a smartphone and good knowledge of of common mobile devices applications
    5. Must have a valid certificate of good conduct from the Kenya Police Service or a receipt showing recent application for one.
    6. Good time keeper
    7. Respectful
    8. Be a self-starter, adaptable, and high levels of personal integrity.
    9. Sales background and possession of driving licence is a plus

    KPIs

    1. 100% delivery of orders assigned for the day
    2. At least 25 orders delivered in a day
    3. Zero cash short

    go to method of application »

    Financial Services Program Manager

    Job Description

    You will be responsible for the design, project management and tracking of Sokowatch’s Financial Services (FS) strategy in East Africa. You’ll own the FS customer journey and delivery of all new FS initiatives not only within the context of credit or working capital financing but innovative insurance offerings and other products to come as well. You’ll be charged with designing, project managing and tracking a world class financial services customer journey and will work closely with the full FS team to deliver effective risk management, sales, administration, collections, customer satisfaction and overall growth.

    Financial Services Vision

    To be the platform through which informal retailers across Africa access a variety of financial services that allow them to achieve both their personal and professional goals.

    Key Responsibilities

    1. Deeply understand and re-design FS product customer journeys for efficiency, effective documentation, tracking and customer satisfaction
    2. Partner with FS team to re-design, document and effectively track all policies / processes across the department for enhanced scalability and visibility
    3. Drive regular metrics tracking and reporting in collaboration with all department managers, data, product and engineering teams
    4. Project manage all new launches in the department including new markets, products and partnerships across East Africa
    5. Be the voice of our customers, advocating for initiatives impacting customer satisfaction, winback of churned customers and retention of FS customers

    Qualifications

    1. Bachelor’s degree in any field
    2. At least 5 years of proven work experience in startups requiring:
    3. A high degree of attention to detail and organization skills
    4. Effective communication
    5. Diverse stakeholder management
    6. Process improvement / design
    7. Project management
    8. Data analysis / metrics design and tracking

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    Head Of Private Label

    Job Description

    Head of Private Label, reporting to Head of Business. We’re looking for an exceptional leader who is excited about unlocking the potential of the informal economy and inspired by our mission to empower the local merchants responsible for over $600 billion of sales across Africa every year. You will be responsible for our in-house private label business. You will drive the strategic direction, leadership and execution of world-class products to contribute to Sokowatch’s overall growth and profitability. You are a proven leader with extensive startup and business experience in Africa who can work across functions to drive improvements across any aspect of the business necessary.

    Locations:

    Initial onboarding will take place in Nairobi, though the role can eventually be based in any of our current markets below with travel expected at least 30% of the time:

    1. Kenya (Nairobi)
    2. Tanzania (Dar es Salaam)
    3. Rwanda (Kigali)
    4. Uganda (Kampala)

    Duties & Responsibilities:

    1. Develop the private label strategy to provide world-class products to our customers
    2. Develop a comprehensive go-to-market strategy for Sokowatch private label, including the sourcing and brand management of products
    3. Full P&L ownership of Sokowatch’s private label department
    4. Establish and manage pricing for all private label products in line with market standards and business objectives
    5. Negotiate with 3rd party vendors to maximize returns
    6. Establish project management function to scale and support new product lines in collaboration with internal stakeholders and 3rd party vendors
    7. Identify new product and/or partnership opportunities to reduce costs and maximize margins
    8. Work closely with Sales and Logistics functions to mitigate out of stock and shrinkage
    9. Ensure compliance of all private label product with industry and regulatory standards
    10. Use stakeholder feedback to inform necessary improvements and adjustments to overall strategy

    Requirements

    The successful candidate will possess:

    1. 5+ years experience overseeing annual sales in private label, manufacturing or brand management
    2. Proven track record launching successful private label in the B2B/B2C space
    3. Passionate about building brands from the ground up.
    4. Ability to work in a hyper growth environment
    5. Extensive experience managing multi-country teams in Africa and collaborating across departments
    6. Strong business acumen
    7. Strong analytical skills
    8. Excellent written and verbal communication skills
    9. Excellent interpersonal and relationship-building skills
    10. French and Swahili language abilities a plus

    go to method of application »

    IT Support Engineer

    Job Description

    Sokowatch wishes to recruit a person to assist in local support in Kenya to support its IT Services and infrastructure i.e. Desktop, Systems Administration (basic application support), Network Support (LAN/WAN), Telecommunications, Power management (Uninterruptible Power Supply-UPS and Air conditioning-AC), IT Security Administration and Service Desk Function services, with the core objective of ensuring systems reliability and availability.

    Responsibilities

    1. Installation & configuration of basic applications such as Microsoft Office, Google chrome, etc.
    2. Provide daily IT support to all Sokowatch users across all the countries.
    3. Installing and configuring windows 10 on new and old laptops and PC’s
    4. Provided the 1st level end-user support on the core applications.
    5. Provide hardware and software support for DELL, HP, and IBM desktops, workstations and laptops, Kyocera, Konica, Epson, Tally, and Hp printers.
    6. Create, change, and deletion of user’s accounts per authorized request.
    7. Performing preventive and maintenance of Laptops, Printers, and PCs.
    8. Troubleshooting and repairing all hardware faults.
    9. Maintain an up-to-date inventory of H/W.
    10. Provide the first line of support and second-line support.
    11. Manage, configure and administer cloud Infrastructure such google.
    12. Liaising with vendors on delivery of ICT services.

    Requirements

    1. Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
    2. Hands-on experience with Windows/Linux/Mac OS environments.
    3. Good understanding of computer systems, mobile devices and other tech products.
    4. Ability to diagnose and troubleshoot basic technical issues.
    5. Familiarity with remote desktop applications and help desk software (eg. Team viewer or Any desk).
    6. Excellent problem-solving and communication skills.
    7. Ability to provide step-by-step technical help, both written and verbal.

    go to method of application »

    Operational And Business Insights Lead

    Job Description

    The person in this role is responsible for driving the adoption of a performance measurement framework that tracks the top-level metrics and allows us to iteratively define, measure, and track performance indicators. Through this framework, you are expected to determine incidental and causal drivers of seasonal and long-term business and operational trends and suggest telemetry necessary to monitor the health of the performance and business processes across Sokowatch.

    Responsibilities:

    1. Defines insights about what makes processes bad and experiences awful for customers within and outside of Sokowatch
    2. Define the levers that influence performance and the metrics that are useful indicators
    3. Establish the frequency of tracking each metric and how close to real-time we need these metrics
    4. Select and develop tools to enable us to track these metrics in the cadences defined
    5. Apply expertise to the analysis and synthesis of multiple sources of data
    6. Lead on cross-functional project teams to understand and apply research findings by framing problems, defining insights, and designing new methodologies/ practices to serve business and customer needs
    7. Distill findings into clearly articulated and actionable insights and strategies for stakeholders
    8. Defining standards and best practices for operational insights and analysis
    9. Uncover and ground whitespace and early-stage operational opportunities by leveraging insights and analysis
    10. Rollout performance framework and work with the leadership to align incentives to the outlined performance
    11. Rollout operational analytics to recommend initiatives that will improve the performance and efficiency of the business

    What you need:

    1. Should be comfortable working in a self-guided manner with the ability to prioritize tasks and manage own time efficiently.
    2. Ease dealing with ambiguity by taking smart and calculated risks whilst supporting others who do the same.
    3. Effectively able to prioritize and pivot in response to evolving business constraints.
    4. Ability to lead activities to synthesize data and present insights toward meaningful outcomes.
    5. Familiarity with business and financial modeling
    6. Fantastic interpersonal skills, with experience influencing senior decision making

    Nice to have:

    1. A background in FMCG, Logistics or Fintech
    2. Proficiency in business case development in whitespace thinking – communicating analysis, customer trends, opportunity, and business impact grounded in insights
    3. Willingness to broaden your own skillset into adjacent specializations while refining mastery of the primary skillset.

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    Programme Management Lead

    Job Description

    The person in this role is required to bridge the contributions of many experts, understand the impact of decisions, and be comfortable with judgment calls. You will be tasked with developing and coordinating the execution of programmes to support the organization’s strategic direction, as well as creating and managing long-term goals.

    Responsibilities:

    1. Working with various stakeholders across the business to explore and define problem spaces, inefficiencies and goals
    2. Identify cross-team dependencies and collaboration needs & facilitate resolving them. Lead on cross-functional project teams
    3. Build and manage program/project schedules, identify possible issues and clearly communicate them to the stakeholders.
    4. Track all projects across BU’s (Schedules, Milestones, Dependencies, Resources Required, Risks, & Mitigation Plans) and share it with the leads.
    5. Work with project teams & capture weekly progress, risks & plan / recommend mitigation plans for spillovers and any potential risks.
    6. Report feature/program status to stakeholders.

    What you need:

    1. Should be comfortable working in a self-guided manner with the ability to prioritize tasks and manage their own time efficiently.
    2. Able to communicate across all levels of the organization to gather feedback, assess the need for new programs and gain buy-in on existing program enhancements.
    3. Outstanding working knowledge of change management principles and performance evaluation processes
    4. Ease dealing with ambiguity by taking smart and calculated risks whilst supporting others who do the same.
    5. Effectively able to prioritize and pivot in response to evolving business constraints.
    6. PMP Certification or equivalent

    Nice to have:

    1. A background in FMCG, Logistics or Fintech.

    go to method of application »

    Service Experience Lead

    Job Description

    The person in this role will be responsible for helping the Operational Excellence department to see what is hidden in plain sight by mapping our end-to-end services and processes. You will be expected to identify areas in which complex and inefficient processes can be redesigned and improved as well as identifying/recommending appropriate measures and metrics for different service experiences and processes within Sokowatch. The output of this role will form the basis on which Sokowatch can envision and craft services based on a deep understanding of customer needs.

    Responsibilities:

    1. Working with various stakeholders across the business to explore and define problem spaces, inefficiencies and goals
    2. Conducting qualitative and quantitative research and analysis to understand both staff and customer needs and themes.
    3. Analyzing feedback and analytics.
    4. Applying in-depth knowledge of human needs and how they can be mapped back to organizational systems and processes
    5. Translate complex systems in compelling stories, communicating in a credible and engaging manner to meaningfully stretch people’s thinking and reconstruct long-standing operating models
    6. Work with diverse partners & stakeholders to design services and experiences, as well as the internal processes, policies and programs that support them
    7. Understand, analyze and map complex journeys and processes.

    What you need:

    1. Experience using quantitative and qualitative evidence to support design/process improvement rationale.
    2. Exceptional communication skills, able to clearly present your research methods and findings to your stakeholders.
    3. Ability to lead activities to synthesize data and present insights toward meaningful outcomes.
    4. Hands-on qualitative research and analysis skills
    5. Proficiency in creating artifacts and deliverables such as personas, journey maps, service blueprints, and summary reports
    6. Ability to work directly with multiple teams including Product, Engineering, FMCG and Logistics.
    7. Ability to lead and mentor more junior team members in the delivery of service design deliverables.

    Nice to have:

    1. Advanced ability to create and lead teams through the creation of experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.
    2. A background in FMCG, Logistics or Fintech.
    3. Advanced understanding of information architecture and systems thinking as they apply to the design of a service.
    4. Ability to achieve multiple project objectives, given limited resources and tight deadlines.

    go to method of application »

    Software Development Engineer In Testing

    Job Description

    We are looking for an individual who has deep interest and passion for technology and loves products with zero bugs or issues, our philosophy is to build it, you break it and then rebuild it better. That thinking is at the core of how we approach testing at sokowatch. You promote automated testing as a core culture in the engineering organisation and write scripts to automate testing and create tools so developers can test their own code. As a Test Engineer, you navigate multiple codebase, identify weak spots and constantly design better and creative ways to break software and identify potential problems. You’ll have a huge impact on the quality of sokowatch’s growing suite of products and services and owning large scale systems while working with people who will keep challenging you at every stage. You also have strong problem solving, analytic, decision-making, and excellent communication abilities with interpersonal skills. You use your knowledge of testing and testability to influence better software design, promote proper engineering practice, bug prevention strategies, testability, accessibility, privacy, and other advanced quality concepts across products. You should be self-driven and motivated with the desire to work in a fast-paced, results-driven agile environment with varied responsibilities and also have to provide technical leadership and mentoring to a small team of highly talented and motivated QA engineers to deliver automation solutions with the highest quality.

    Duties & Responsibilities

    1. Increase and maintain automation scripts using open source tools.
    2. Create detailed, comprehensive and well-structured test cases.
    3. Take part in regression testing and follow STLC strictly.
    4. Develop and apply testing processes for new and existing products to meet the day to day needs
    5. Create & manage bug reports and communicate with the team
    6. Dig deep into any feature testing and contribute to automation of the same with minimal guidance.
    7. Be vocal about insisting on a good quality management process.

    Requirements:

    1. Individuals with an experience of greater than 2 years into software testing and automation.
    2. Degree/Masters in Computer Science or Related Field from premier institutes.

    Must have:

    1. Ability to script and maintain automation code and framework.
    2. Good programming skills with Java.
    3. HandsOn experience with testing tools such as Jira, TestRail, Git, Appium, Selenium
    4. Strong expertise in writing test cases and documentation.
    5. Good experience in Functional & Automation Testing of software applications as well as backend services testing.
    6. Have a deep understanding of Manual & Automation test methodologies and principles
    7. Experience of working with Web, Mobile and API Testing.
    8. Should be passionate about exploratory testing and in-sprint automation.
    9. Great interpersonal and communication skills as this needs to closely work with remote teams spread in multiple countries.
    10. Should be a quality advocate.
    11. A team player who is willing to learn and mentor at the same time.

    Good to have:

    1. Knowledge of B2B & B2C retail eCommerce
    2. App and web automation experience.
    3. Proficient with RDBMS & NoSQL Databases
    4. Driving Non-Functional Requirements
    5. An advocate of agile processes.

    go to method of application »

    Talent Acquisition Assistant

    Job Description

    Operations Recruiter will be responsible for sourcing, managing, and shortlist potential candidates for our Financial Services, Logistics, and FMCG business units, reducing our time-to-hire, promoting employer brand and ensuring we attract the top talent.

    Responsibilities

    1. Source and attract talented candidates for open roles.
    2. Manage the multiple Talent pipelines
    3. Critical thinking and flexibility when faced with changing priorities and timelines for roles assigned.
    4. Crafting outreach and follow up emails for potential candidates across different operations roles.
    5. Engage with hiring managers to align on position requirements, and feasible recruitment process with respect to the hiring objectives for the different teams.
    6. Enlighten hiring managers on talent insights across the market, to help them understand the talent better and have a feel of what talent to expect from different markets.
    7. Weekly reporting and keeping stakeholders informed of progress in real time.
    8. Manage scheduling activities, ensuring exceptionally high standards for the Prolific candidate experience.
    9. Any other duties assigned

    Requirements

    1. Proven 1-2years work experience as a Recruiter.
    2. Hands-on experience with various structured interview formats.
    3. Solid knowledge of sourcing techniques (e.g. social media recruiting and Boolean searches).
    4. Excellent verbal and written communication skills.
    5. Technical expertise with an ability to understand and explain job requirements for Operations roles.
    6. Familiarity with Applicant Tracking Systems and resume databases.
    7. Solid understanding of HR practices.

    go to method of application »

    Treasury Manager

    Job Description

    Treasury Manager, reporting to the Global Head of Finance. We’re looking for an exceptional Treasury manager who will be tasked with overseeing the treasury operations across the Sokowatch group.

    Duties & Responsibilities:

    1. Manage and control the Group’s global cash flows, oversee cash forecasts / liquidity, manage all aspects of the group debt facilities and establish / maintain controls over global bank accounts.
    2. Develop and maintain strong relationships with the Group’s bankers.
    3. Develop and maintain a well-controlled function overseeing funding, forecasting, banking.
    4. Ensure efficient and timely day to day cash management.
    5. Ensure ongoing compliance with borrowing facilities and agreements and reporting covenants.
    6. Develop and maintain regular reporting of agreed metrics to senior management.
    7. Assist with the development, review and implementation of the group’s treasury strategy.
    8. Ensure that treasury policies and procedures remain relevant and in line with best practice, while embedding a culture of continuous improvement.
    9. Assist in monitoring group-wide adherence with treasury policies and procedures.
    10. Lead and manage the treasury accounting team, providing oversight and direction at a strategic and operational level.
    11. Overseeing the payment process and liaison with the bank to ensure payments are done promptly.
    12. Coordinate and provide audit information requests for the function.
    13. Ensure daily accounting and full reconciliation of allocated banks on a daily and monthly basis without any outstanding items older than a month.
    14. Ensure work documents e.g. bank guarantees, contracts are properly saved, arranged and kept in both soft and hard copy within designated shared drives and filing storage areas respectively.
    15. Oversee the monthly petty cash count process.
    16. Coordinating with country finance teams for weekly and monthly cashflow forecasts.
    17. Reviewing weekly and monthly bank and mobile money reconciliations.
    18. Reviewing daily cash reconciliation and daily agents reconciliation sign off.
    19. Reviewing the weekly sales receipt control account and debtors account.

    Requirements:

    1. Degree in Finance, Accounting or Business Administration; CPA qualification; MBA/CFA a plus but not required
    2. Thorough knowledge of IFRS and experience with accounting and financial procedures
    3. Strong investigative and analytical skills; ability to identify errors
    4. Experience reconciling accounting figures and financial records
    5. Appropriate handling of sensitive information
    6. Ability to work to deadlines
    7. High level of attention to detail
    8. Team player with the ability to work with multiple parties
    9. Advanced computer software skills, including Excel and Accounting packages

    go to method of application »

    Warehouse Supervisor

    Key Responsibilities

    1. Coordinate weekly stock take in both the main warehouses and TukTuks
    2. You Supervise and compile agents daily and monthly reconciliation reports.
    3. Ensure order during TukTuks stock loading and unloading
    4. Supervise goods receipt and issuance process as per the SOP’s
    5. Organize storage of products within the respective main warehouses by ensuring FIFO
    6. Supervise inventory handling across all the storage processes in order to eliminate stock pilferage and damages.
    7. Ensure good hygiene practices within the storage facility / house-keeping
    8. Ensure accuracy in issuance and replenishment of products to agents as indicated on their Delivery Notebooks
    9. Ensure Suppliers deliver quantities corresponding to PO`s and act on any discrepancies.
    10. Ensure all Invoices are confirmed into the Web system as soon as goods are received.
    11. Carry out daily agents role call and confirm on system stock transfers to all agents who have reported to work as reported by the porters.
    12. Any other duties as may be assigned to them by the Branch Warehouse Manager

    Requirements;

    1. Degree or diploma in supply chain management or related field.
    2. Must have a minimum working experience of 2 years in a warehouse in a busy FMCG setup
    3. Computer literacy MS Word, Excel, PowerPoint e.t.c,
    4. Good Communication and Interpersonal Skills

    Method of Application

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