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Sokowatch enables informal retailers to order products at anytime via SMS or mobile app, and receive free same-day delivery to their store. This makes it easier for shopkeepers to source goods and helps manufacturers ensure that their products are consistently available to consumers.Â
Job Description
The person in this role will be responsible for helping the Operational Excellence department to see what is hidden in plain sight by mapping our end-to-end services and processes. You will be expected to identify areas in which complex and inefficient processes can be redesigned and improved as well as identifying/recommending appropriate measures and metrics for different service experiences and processes within Sokowatch. The output of this role will form the basis on which Sokowatch can envision and craft services based on a deep understanding of customer needs.
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