Delivery Expert – 4 Riders at Eat 'N’ Go Limited

As a Delivery Rider at Eat N Go, you are responsible for delivering customer orders quickly, safely, and accurately while providing excellent customer service. You ensure all deliveries are handled with care and the company motorbike is well maintained and operated in line with safety and traffic regulations. Your role is key in creating a positive customer experience beyond the store.

The Person

• Deliver Brand products to the client destination,
• Check to see if package is damaged.
• Follow traffic signs and street signs to get to destination.
• Inspect and maintain, adding fluids and oil as needed.
• Check tires, brakes, lights, and gas.
• Add fuel when running low in liaison with the Unit Manager.
• Take payments when needed upon product sale/delivery.
• Present change and receipts to the client upon each sale/delivery.
• Ensure address on package matches up to delivery address.
• Monitor traffic conditions to avoid delays.
• Read and interpret maps and GPS directions.
• Maintain logs of packages delivered.
• Ensured merchandise is secured properly compliant with safety requirements.
• Followed safety procedures for transporting hazardous goods.
• Performed pre-trip, en-route, and post-trip inspection of motor bike.
• Recorded cargo information, hours of service, distance travelled and fuel expenditure.
• Report any incidents to dispatcher and the unit manager for quick solution.
• Reported serious mechanical problems to the Unit Manager.

Prime responsibilities and duties

• Kept motor bike and associated equipment tidy and in good working order.
• Valid rider’s license (Class A3)
• KCSE Certificate
• Valid Certificate of Good Conduct
• Previous experience as a delivery rider is an added advantage

Key Competencies

• Good communication skills (English & Kiswahili)
• Strong sense of responsibility and integrity
• Good knowledge of road safety rules and Nairobi routes
• Time management and reliability
• Customer-focused attitude
• Basic record-keeping skill