Delivery Operations Manager at KONE Corporation

Are you the one?

• Bachelors Qualification in Mechanical or Electrical Engineering;
• Minimum 8 years’ experience in working within a project management office;
• Minimum 8 years’ experience in project management of multi-disciplined projects;
• Minimum 8 years’ experience in either site management, project management or operation management within the construction, engineering, building material or related industry;
• Experience in the elevator and escalator industry is desirable;
• To be able to demonstrate sound financial management and resource utilization and the ability to forecast accurately;
  • Accountable for financial and customer performance of projects within his/her portfolio;
  • Actively monitors and reports project and installation performance, ensures action on deviations;
  • Ensure effective deployment and benefit realization of KONE Way and local initiatives;
  • Provide input and feedback about changes needed to KONE Way;
• Demonstrate being an effective leader and coach with the ability to motivate a successful team;
  • Lead, evaluate, and develop the operations team and professionals to achieve the established budget, safety, quality and customer satisfaction goals. Identify and address competence development needs for project management and installation;
  • Performs site and process audits within his/her team to ensure compliance with installation methods, safety policies and KW/local processes;
• Highly motivated, goal oriented, diligent, organized self-starter with an orientation towards a high level of customer service;
• The ability to work together as a team and promote a harmonious environment;
• The ability to step in and cover in the absence of the Installation Manager;
• Passion for Mechanical & Electrical vocations, with a proven track record and a strong customer focus;
  • Establish and promote service-minded culture and outside-in thinking in Delivery Operations;
  • Ensure customer-centricity in all projects by understanding and serving customer needs and proactive communication throughout the project (i.e., transparency, flexibility, and dependability);
  • Manages customer relationships, including disputes and escalations, and tracks NPI and transactional survey;
• Excellent command of an communication in English;
• Unfortunately due to strict visa regulations in Kenya we will only be able to accept applications from Kenyan Nationals.

What do we offer?

• Great dynamic team promoting a collaborative environment;
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work;
• Comprehensive learning and development programs covering a wide range of professional skills;
• Engaging job with position description and clear targets;
• Regular feedback through performance discussions;
• Opportunities for individual development;
• Mentoring and coaching programs;
• Flexibility, trust and respect;
• Value-based culture, behaviors and ethics;
• Sustainability and innovation;
• Working for a successful organization.