Depot Supervisor at Highlands Drinks Limited

Key Responsibilities
Depot Operations

• Manage daily depot activities to ensure smooth receipt, storage, and dispatch of products.
• Coordinate loading and offloading activities.
• Ensure all customer orders are dispatched accurately and on time.
• Monitor depot productivity and implement process improvements.

Inventory Management

• Maintain accurate stock records and reconcile physical inventory with system records.
• Conduct daily, weekly, and monthly stock counts.
• Investigate stock variances and implement corrective actions.
• Ensure FIFO/FEFO principles are followed where applicable.

Fleet Coordination

• Coordinate vehicle loading schedules with transport planners.
• Ensure trucks are dispatched on time.
• Monitor vehicle turnaround times.
• Report vehicle breakdowns or operational delays.

Safety, Health & Environment

• Enforce compliance with health and safety regulations.
• Conduct daily toolbox talks.
• Ensure proper housekeeping within the depot.
• Report and investigate accidents, incidents, and near misses.
• Ensure proper use of PPE by all staff and visitors.

Staff Supervision

• Supervise depot operators, loaders, and support staff.
• Prepare duty rosters.
• Monitor attendance and discipline.
• Conduct performance reviews and coach team members.

Customer Service

• Resolve customer delivery issues promptly.
• Coordinate urgent deliveries with Sales and Customer Service.
• Handle customer complaints relating to depot operations.

Documentation & Compliance

• Ensure accurate completion of:
• Delivery Notes
• Gate Passes
• Stock Transfer Notes
• Goods Received Notes (GRNs)
• Vehicle Checklists
• Maintain proper filing of depot records.
• Support internal and external audits.

Cost Control

• Monitor depot operating expenses.
• Minimize product losses and damages.
• Improve loading efficiency.

Key Performance Indicators (KPIs)

• OTIF (On-Time In-Full) deliveries
• Inventory accuracy (%)
• Stock losses/damages
• Vehicle turnaround time.
• Fuel Management.
• Loading productivity
• Depot operating cost
• Safety incidents (Target: Zero Lost Time Incidents)
• Customer complaints
• Audit compliance score
• Team attendance and productivity

Qualifications

• Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Professional certification (CILT, KISM, CPSP, or equivalent) is an added advantage.

Experience

• 3–5 years' experience in warehouse, depot, or distribution operations.
• Experience in FMCG or beverage distribution is preferred.
• Previous supervisory experience is required.

Skills & Competencies

• Inventory management
• Warehouse operations
• Fleet coordination
• Leadership and people management
• ERP/WMS proficiency (SAP, Microsoft Dynamics, or similar)
• Microsoft Excel and reporting
• Problem-solving and decision-making
• Communication and interpersonal skills
• Planning and organizational skills
• Customer service orientation