Deputy Certification Officer at AfriCert

Duties and Responsibilities Include:

• Serve as the main point of contact for all communication to clients regarding certification matters
• Liaise and follow up on prospective audits with clients, prompting and converting them into confirmed audits at least three months to the expiry of the current certificate.
• Managing the application process in a maximum of 7 working days. Receiving the applications and liaising with the scheme managers for application approvals and confirmation of audit dates to the client once approved by the Scheme Managers
• Issuing clients with the necessary contracts and sublicence agreements and ensuring that the same are signed before engagement.
• Coordinating with finance team by availing all information necessary for quote generation
• Liaising with the Certification Officer to slot prospective, tentative and confirmed audits in Kenya, Rwanda, Ghana , Cote d’Ivoire and Ethiopia
• Generating and dispatching audit plans to the clients
• Communicating with the audit team by sending them the relevant documents needed for audit planning and execution in good time
• Consistently adhere to scheme protocols on matters to do with application and registration processes necessary to uphold accreditation of AfriCert
• Familiarize yourself with the quality manual, internal Operating standards and Finance policy and be bound by the provisions herein
• Continuously research on best recommended practices, operational improvements to management via monthly progress reports
• Convert new business leads into business in conjunction with the Business Development Manager
• Effective complaint resolution and regularly channel client feedback to the management
• Any other duties which may be assigned to you by the and the Certification Officer from time to time

Personal Attributes:

• Bachelor’s degree-in Public Relations/Communication/ Sales and Marketing from a recognized academic institution
• At least 5 years’ experience in a customer facing role
• Good knowledge of the agriculture landscape in Africa
• Amiable personality, outgoing and ability to withstand work related pressure.
• Proven ability to work under minimal supervision.
• Proficiency in Microsoft Office