Deputy Commissioner, Infrastructure Management at PKF firms

About the position

The jobholder shall be responsible for leading the strategy design, implementation, and operation of robust digital infrastructure solutions that support the Authority’s business objectives.

Duties and Responsibilities

• Provide leadership in formulation and review of divisional strategies and policies to effectively respond to the needs of user departments.
• Provide leadership in development of frameworks, workplans and budget for execution of infrastructure management policy and strategies to ensure the Division has a robust system and processes of accountability, risk management, internal controls and business continuity.
• Oversee robust performance management within the division through providing oversight of the delivery of the annual performance contract.
• Ensure formulation, development and implementation of strategies/instruments within the Division that provide secure and safe technology solutions.
• Provide leadership in the Division through supervision, coaching, mentoring, training and development of the divisional staff to ensure an effective and motivated team.
• Spearhead the development, implementation, and continuous review of the Authority’s ICT policies, strategies, standards, procedures, and systems to align with organizational goals and emerging technological advancements
• Oversee the development, implementation, and continuous improvement of a robust ICT business continuity and disaster recovery strategy to safeguard the Authority’s critical operations and data.
• Provide leadership in the development and execution of a comprehensive cybersecurity strategy to protect the Authority’s information assets by proactively identifying, mitigating, and preventing security threats.
• Oversee implementation of IT best practices in the division; proper design, execution, and continual improvement of related IT processes, with clearly documented operational procedures and key performance indicators (KPIs) to attain desired maturity levels.
• Provide oversight of all KRA’s infrastructure elements including but not limited to servers, storage management, database management, and virtualization and recovery management.
• Provide strategic oversight in the planning, design, deployment, and maintenance of the Authority’s network and communication infrastructure, ensuring high availability, scalability, and security.
• Define and enforce enterprise-wide Information Communication Technology (ICT) procurement policies, standards, and best practices to optimize acquisition, deployment, and lifecycle management of ICT software, hardware, and equipment.
• Enforce full adoption and compliance with Information Security Management Systems guidelines by embedding best practices, policies, and controls that enhance the Authority’s information security posture.
• Develop, negotiate and enforce high-performance service level agreements (SLAs) to ensure the effective implementation, maintenance, and continuous improvement of ICT solutions and services.
• Drive the strategic adoption of emerging technologies and automation initiatives to enhance the Authority’s operational excellence, efficiency, and service delivery.
• Provide strategic direction in the development, customization, and integration of enterprise applications to enhance functionality, interoperability, and user experience.
• Provide leadership in the development, testing and support of the enterprise risk management programs for business continuity and disaster recovery.
• Serve as a liaison between the Authority, regulatory and governmental agencies, regional operation companies, regulated service providers, vendors and telecommunications organizations.
• Ensure security best practices are implemented and revised, as needed, to maintain the availability, integrity and confidentiality of the information stored on and accessed through the network (firewalls, file rights, backup systems, account management, vulnerability testing etc.).
• Enforce conformity to ISO (9001:2015 and 27001:2013) and data security requirements.

Person specifications:

• Must have a Bachelor’s degree in either Computer Science, Information Communication and Technology, Business Information Technology, or equivalent from a recognised institution.
• Master’s degree in relevant field will be an added advantage.
• Minimum ten (10) years relevant experience, five (5) in senior/middle Management.
• Professional qualification/Membership to relevant professional body in good standing.
• Infrastructure management (e.g., CCNP, Information Technology Infrastructure Network, Microsoft Certified, Cloud Solutions Architect or equivalent).
• Project Management (e.g., PMP, Prince 2, Prince 2 Agile) Certifications.
• Cisco Certified Network Professional or Cisco Certified Internet Engineer.
• Microsoft Certified Systems Engineer.
• Oracle Certified Administrator.
• Red Hat Linux Certified Systems Administrator.
• IT Governance i.e., ITIL or COBIT 4/5.
• Certification in Database Administration (Oracle, PostgreSQL, MySQL, MS SQL Server).
• Knowledge in protecting user data per local laws/regulations and external data privacy practices.
• Meet the requirements of Chapter Six of the Constitution 2010

 Key competencies:

• Strategic leadership skills and negotiation skills.
• Advanced knowledge in public procurement policy and legislative frameworks.
• Strong business acumen / business orientation.
• Excellent communication and strong interpersonal skills.
• Innovative thinking.
• Organisational skills.
• Resilience and adaptability.
• Critical thinking and problem-solving.
• Customer- centric approach.
• Professionalism, ethical judgment and integrity.