Deputy Inflight Manager at 748 Air Services (K) Ltd

Overview

Deliver consistent, top-notch service in a safe and secure cabin, ensuring guest satisfaction and comfort at all times.

Key Accountabilities:

The Deputy Inflight Manager responsibilities are;

• Assume all duties of the In-flight Manager in their absence, ensuring continuity of operations.
• Assist and collaborate with the In-flight Manager on cabin crew training in coordination with the Training and Quality departments.
• Provide a supervised training line for new cabin crew members as required, ensuring proper onboarding.
• Ensure all training sessions, both internal and external, are conducted within the designated timeframes.
• Benchmark industry best practices to ensure company training programs meet high standards of excellence.
• Conduct Cabin Crew Line/Route Checks alongside other Check Cabin Crew, as necessary, to assess performance and compliance.
• Coordinate with the In-flight Manager regarding results from ground training and line checks, as well as crew performance.
• Maintain and update accurate training records for all cabin crew members.
• Ensure adequate availability of instructors and line trainers, coordinating their schedules as needed.
• Assist in maintaining consistency within the In-flight department, fostering alignment across teams.
• Coordinate with the In-flight Manager on monthly departmental meetings to discuss training, performance, and improvements.
• Other duties as assigned by the In-flight Manager.

Qualifications:

• Excellent communication, interpersonal, and organizational skills with a natural flair for hospitality.
• Valid CMC (Cabin Crew Member Certification).
• Completed Line Supervised Training as Lead Crew.
• Completed Route Proficiency Check/Line Check.
• Strong knowledge of KCARs and compliance procedures.
• Exceptional leadership skills with a proven ability to listen and support team members.
• Safety-focused, with a commitment to maintaining the highest safety standards.
• Attention to detail in all aspects of the job.
• Proficient in computer skills and experienced in writing and presenting reports.
• Thorough knowledge of relevant cabin crew inflight procedures and industry best practices.

Education and Experience

Education Required

• Diploma or a University graduate
• Aviation First Aid Training
• Cabin Crew CRM Training.

Experience Required

• Must be a Kenyan citizen.
• Minimum 3 year’s experience as a Lead Cabin Crew in the aviation, hospitality, and tourism industry. Customer service environment is desirable with a natural flair for hospitality.
• Excellent communication and interpersonal skills.
• Minimum age of 21 and above.
• Minimum arm reach of around 173 cm (about 5 feet 8 inches)
• Excellent health and fitness
• Passport-size photo to help us put a face to your name