Design and Innovation Lead, Living Labs - Nairobi at PATH

We are seeking a creative, passionate design and behavior change professional seeking to grow their career while making a difference in people’s lives. This role will work with other Design and Innovation Leads, Associate Product Manager and the Lead Product Manager on a variety of rapidly-iterative projects focused on co-creating and testing solutions to improve delivery of primary health care services and the outcomes associated with those services. We are looking for someone who is ready to jump in to a fast-paced project and fearlessly share and test ideas.

Specific duties and responsibilities:

• Provides support and expertise in human centered design along with other functional or skill areas (e.g., behavioral science, business analysis, technical product management, usability engineering, etc.) to projects. Contribute to development of work plans and oversee implementation of projects for the Living Labs scope of work.
• Participates in estimating level of effort, developing budgets, and supporting project coordination as needed as part of overall project management.
• Supervise a team of design and innovation specialists assigned in delivery of key project activities
• Develop and adapt HCD tools, templates, processes and practices aligned with local and global protocols.
• Ensure project staff maintain human subjects research (HSR) and other required training as well as submitting documentation required by institutional review boards and PATH’s Office of Research Affairs (ORA).
• Act as administrative liaison with responsible project managers (RPMs), project administrators (PADMs), and their delegates to ensure that reports and milestones are met for all assigned projects.
• Develop appropriate timelines and project deliverables.
• Works in field coordinating partner activities and manages relations with partners.
• Communicate to partners and stakeholders the product strategy and roadmap.
• Work with the responsible project manager to balance the needs of users and other stakeholders
• Provide technical support needed to the different projects
• Support assessment of user experience and devise creative solutions to improve their experience.
• Encourage ideas and prioritize solutions.
• Ideate, prototype, and test solutions to improve health service delivery and health worker motivation in rapid iteration.
• Put the user first – have deep empathy and understanding of what challenges they face and what inspires them in doing their jobs.
• Diligently, transparently, and in real-time document and share iterations and learnings.
• Collaborate virtually with project leadership and other country teams.
• Evaluate and recommend solutions with the most potential for impact.

Required Experience

• A minimum of four years' experience in human-centered design, behavior change, user experience, design, especially for the health sector.
• Versatile and responsive working virtually with remote teams.
• Ability to engage users through virtual tools
• Comfortable with working openly and transparently, sharing works-in-progress, failures, successes, and lessons-learned.
• Creative and curious.
• Voracious learner.
• Passionate about addressing health issues in low-resource settings.
• Receptive to and values open and honest feedback from colleagues and stakeholders.
• Fearless about sharing ideas.
• Independent thinker that takes initiative.
• A Masters degree in a relevant field such as design, product development, social science is preferred or Bachelors degree with significant experience