Diagnostic Technician - MBPC at CFAO Motors Kenya limited (Formerly Toyota Kenya)

 JOB PURPOSE

• This role is responsible for the provision of service to customer vehicles in line with the ‘fix it right the first time’ standard, in order to support high customer satisfaction as well as to attain revenue and throughput targets for the branch.

MAIN RESPONSIBILITIES OF THE JOB

Managerial Responsibilities

N/A

Operational Responsibilities

• Carry out repairs as well as scheduled vehicle maintenance as per the CFAO & vehicle manufacturer quality standards for high customer satisfaction and retention rates;
• Carry out diagnosis on the vehicle using diagnostic tools and equipment.
• Use manufacturer applications for technical support by creating technical reports and implement solutions provided by the manufacturer.
• Work efficiently in line with manufacturer flat rates.
• Support less experienced technicians with the diagnosis of complex repairs/service to ensure customers are provided with high quality service, and to pass on experience and knowledge to the less experienced team;
• Clean the work area (bay) in compliance with CMK standards, to ensure the work station is always safe, clean and tidy;
• Prepare timely, clear and precise defect reports in order to upsell and consequently generate more revenue for the branch;
• Test the functionality of parts and systems
• Prepared to get additional certification as needed.
• Willingness to learn with hands-on training.
• Working in accordance to CFAO QHSE policies and guidelines.
• Working in accordance to  CFAO and procedures.
• Understand and apply KAIZEN within his work environment.
• Keep a professional appearance.

NOWLEDGE, SKILLS AND EXPERIENCE
Minimum level of academic and professional qualification required to perform effectively in the role

• Diploma in automotive engineering
• Certified Technician (Diagnostic Master Technician)

Minimum level of experience required to perform effectively in the role
 

• 2 years working experience as a diagnostic technician

WORKING RELATIONSHIPS
Internal customers

• Parts department
• Service Administration
• Training department
• Reception section

External Customers

• Customers

COMPETENCIES

Technical

• Computer literacy
• Knowledge of professional standards
• Customer service management
• Product and technical knowledge

Functional

• Writing skills
• Presentation skills
• Problem solving skills
• Creativity

Behavioral

• Professionalism –maintains a professional approach based on ethics and CFAO values
• Integrity, honesty, and ethics- ensures ethical practices and integrity to protect CFAO from reputational risk
• Communication Skills
• Customer orientation-is customer focused striking a solid balance between external and internal customer orientation
• Resilience –is able to withstanding strategic and operational challenges and maintain momentum