Digital & Innovation Manager – Product Owner at Old Mutual Kenya

Job Description

Reporting to the Head, Digital & Data – East Africa, the role holder will be responsible for driving digital transformation initiatives and managing the product lifecycle for digital products and services for Old Mutual. The ideal candidate will require a strong understanding of the digital landscape and be able to develop and execute strategies to improve the customer experience and drive revenue growth. The role holder will also be required to manage the development and launch of digital products to meet customer and business needs.

KEY TASKS AND RESPONSIBILITIES

• Execute on digital transformation initiatives across the organization, including identifying and prioritizing opportunities to improve the customer experience and increase revenue.
• Work with cross-functional teams to identify and prioritize digital initiatives that deliver value to the business and customers.
• Work with cross-functional teams to develop and implement digital strategies, including product development, marketing, and customer service.
• Lead the product development process, acting as a Product Owner, from ideation to launch, including defining requirements, wireframes, user stories, and acceptance criteria.
• Collaborate with stakeholders, including UX/UI designers, developers, and business analysts, to deliver high-quality digital products on time and within budget.
• Establish and maintain product roadmaps and backlog, conducting regular reviews to ensure alignment with the organization's strategy and objectives.
• Leverage data and analytics to measure the performance of digital products, identify areas for improvement, and make data-driven decisions to optimize user experience and business outcomes.
• Function as a subject matter expert on digital products and services and provide guidance and support to other teams within the organization.

Success in the role will require client-facing activity and people skills, with the ability to establish, build and maintain positive relationships collaborating at all levels with clients and stakeholders both internally and externally. The role will require a strong background in digital product management and the ability to drive innovation and growth in a dynamic financial services environment.

SKILLS AND COMPETENCIES

• Strategic – ability to identify, understand and act on broader opportunities to drive longer-term value-adding change.
• Innovation – ability to relate to challenges from a range of diverse perspectives to generate creative solutions, challenging the status quo.
• Leading with influence – ability to rally stakeholders behind common goals and inspires others to exceed expectations.
• Collaboration – proactively establishes and maintains relationships and networks, which are value–driven.
• Customer First – customer at the heart of all business decisions and driven to improve value for customers.
• Execution – displays energy, drive, and perseverance to deliver results.
• Personal mastery – self-aware and ability to cope effectively with stress and adjust to changing work environments.