Director, Licensing, Standards, Advocacy and Public Education at Water Services Regulatory Board

Job Specification:
Duties and responsibilities at this level will entail: 

• Co-ordinate the determination of standards for water service provision including assetdevelopment and management, water quality, tariffs, governance, and complaints handling;
• Co-ordinate the licensing of water services providers; 
• Co-ordinate the evaluation of the pricing for water; 
• Oversee independent review or analysis of water and waste water quality reports; 
• Liaise with communication team on dissemination of engineering regulations, rules, and standards to targeted users; 
• Undertake engineering data and information verification and analysis;
• Review all water and sanitation engineer, inspector, contractors, and system operator license applications and approve license issuance; 
• Facilitate effective engagement with various stakeholders to build good will and create enabling environment for water service provision;
• Develop a model memorandum of articles of association to be used by WSPs (x) Stipulate instances and terms for take-over of WSP by WWDA;
• Undertake the development of criteria and guidelines for the establishment of water consumer groups; 
• Support the establishment, roll out and active voluntary participation of water consumer groups in relevant key activities in water service regulation;
• Liaises with communication team on dissemination of institutional operational and capacity building regulations, rules, and standards to targeted users; 
• Ensure reporting on work done into the reporting structures in the Board on a monthly; quarterly or annual basis; 
• Play a senior leadership role in bringing the WASREB internal community along to support the outputs delivered by developing effective and strategic relationships;
• Develop strategies and tools for improving customer services in the sector; (xvii) Promote stakeholder/public participation in the provision of water services; (xviii) Create and manage platforms for engagement with stakeholders; 
• Develop and implement collaborative arrangements and networking with stakeholders; 
• Play a senior leadership role in bringing external stakeholders along with the WASREB 
• through open, professional, and proactive engagement and with enforcement partners in relation to specific cases; 
• Build a highly effective team, by leading, managing and motivating staff and by directing and coaching them where appropriate, so that they achieve excellence in delivery; 
• Take responsibility for the reports emerging from the Directorate and all documentation sent to the CEO; 
• Coordinate the Directorate’s budgeting and Cost containment within the budget; 
• Manage the skills development for staff to ensure that training needs are properly identified and appropriate training is arranged; 
• Manage and conduct performance management reviews for the Directorate;
• Work closely with departmental heads to develop goals and initiatives; (xxvii) Ensure quality control of work; 
• Liaise with stakeholders on financial sustainability of water utilities; 
• Responsible for physical assets assigned by the Board; 
• Plans & assigns the work to subordinates; 
• Monitors subordinates work performance; and 
• Appraises/evaluates subordinates’ performance

Persons Specifications:

• Master’s Degree in Law, Engineering, Business Administration, or a relevant field from arecognized institution 
• Bachelor’s degree in either Law, Engineering, Economics, Sciences, or any other relevant 
• field from a recognized institution 
• Membership of a professional body and in good standing; 
• Leadership course lasting not less four (4) weeks; 
• Twelve (12) years Relevant work experience with five (5) years in Senior Management; 
• Meet the requirements of Chapter Six (6) of the Constitution.

Key Competencies and Skills:

• Communicating with impact; 
• Leading and managing people; 
• Applying technical expertise; 
• Planning and organizing; 
• Managing performance; 
• Budgeting and resource management; 
• Customer and stakeholder orientation;
• Formulating policy and strategies; 
• Leading and managing change;
• Leading and managing programmes; 
• Initiating and deciding actions
• Strategic visioning and innovative thinking; 
• Coaching and mentoring; 
• Relating and networking; and 
• IT Proficiency