Director, Operations at GeoPoll

Responsibilities: 

• Overseeing the delivery, budget, and quality specifications of projects across multiple modes (SMS, Mobile Web, IVR, CATI – Computer Assisted Telephone Interviews & CAPI – Computer Assisted Personal Interviews) 
• Oversight and day-to-day provision of strategic, operational, financial, and managerial leadership for 5 direct reports and 4 project teams of 20+ staff 
• Managing the project pipeline and resources and providing accurate and timely reporting of status, obligations, and financial deliverables to the executive management team as required 
• Developing, implementing, and maintaining standard policies and procedures for project teams 
• Reviewing status reports and key performance indicators from the Project/Portfolio Team and addressing issues as appropriate 
• Work hand-in-glove with the Business Development team to ensure smooth project handoffs and successful project implementation & execution 
• Providing high-level issue resolution support to clients and team members alike  

Requirements: 

Must-haves 

• Bachelor’s degree 
• 8+ years in Program Management 
• 4+ years in a management role 
• 4+ years in a research-related field (quantitative and qualitative experience required) 
• Experience in managing, designing, implementing, and evaluating multi-country projects 
• Understanding of the fundamentals of international project research 
• Excellent communication and management skills 
• Excellent organizational and leadership skills 
• Expertise in the writing & editing of technical reports  

Nice-to-have 

• Master’s degree (International development or social sciences)