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  • Posted: Jul 1, 2022
    Deadline: Not specified
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  • GeoPoll is a leading research organization that uses mobile phones to gather direct, real-time insights from millions of people throughout Africa, Asia, and Latin America.
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    Program Assistant

    Responsibilities 

    Under the leadership of the Portfolio Manager and Director of Operations, the Program Assistant will be responsible for managing relationships with CATI & CAPI Teams for end-to-end quality data collection and facilitating new relationships with potential CATI & CAPI Teams. Their responsibilities will include, but are not limited to: 

    • Overall project implementation, training & support of CATI & CAPI Teams (engagement with other departments) to ensure projects are running at the required standards and pace.
    • Daily oversight of the projects assigned to you (performance management, quota management and quality controls) & adherence to GeoPoll standards. 
    • Issue resolution and management with data collection teams on the ground.
    • Coordinate with internal teams to establish project work plans and timelines for projects, prepare samples and executes deliverable submissions for client projects. 
    • In close collaboration with the Director and/or Portfolio Manager, ensure the success of the program management team in meeting contractual and program requirements.
    • Organize program documents and manage enumerator trainings so that each adheres to GeoPoll standards and protocols to ensure all enumerators are trained per project prior to starting full data collection.
    • Support the portfolio team with project adherence to the data quality standards across the various stages of delivery as assigned by the Portfolio Manager/Director of Operations.
    • Manage enumeration teams to maintain full retention of the trained team throughout data collection and ensure at least 5 percent of all calls made by enumerators are graded and reviewed through audio recordings, direct listening or conducting callbacks. 
    • Escalate to the Portfolio team and the Portfolio Manager issues and risks that come up for a project in the portfolio so that these can be addressed in a timely manner
    • Support the portfolio team with managing vendor project financials to ensure maximum accrual and help track account payables for active portfolios.
    • Manage sample frames, prepare samples, and monitor sample performance of individual vendor projects. 

    Requirements: 

    • Bachelor’s degree in the social sciences, business administration, or similar field is required.
    • Minimum 2-4 years of experience in program/project coordination or survey research.
    • Excellent attention to detail and organizational skills with the ability to follow through and execute tasks in a proactive, timely manner.
    • Willingness to fulfill tasks related to all aspects of a program/project’s lifecycle with an emphasis on administrative tasks.
    • Excellent communication skills, including an ability to communicate effectively with clients and to various internal departments related to design, planning, financial management, sales, data processing, marketing and third-party services.
    • Advanced problem-solving skills and experience finding solutions for complex projects.
    • Familiarity working with development agencies and working with people of different nationalities and backgrounds.
    • Independent, self-starter with the ability to take direction from the Portfolio Manager  and to set their own priorities
    • Advanced experience with Microsoft Word, PowerPoint and Excel required.
    • Must be a proactive, critical thinker with a passion for data
    • Must be able to think creatively to solve problems

    go to method of application »

    Director, Operations

    Responsibilities: 

    • Overseeing the delivery, budget, and quality specifications of projects across multiple modes (SMS, Mobile Web, IVR, CATI – Computer Assisted Telephone Interviews & CAPI – Computer Assisted Personal Interviews) 
    • Oversight and day-to-day provision of strategic, operational, financial, and managerial leadership for 5 direct reports and 4 project teams of 20+ staff 
    • Managing the project pipeline and resources and providing accurate and timely reporting of status, obligations, and financial deliverables to the executive management team as required 
    • Developing, implementing, and maintaining standard policies and procedures for project teams 
    • Reviewing status reports and key performance indicators from the Project/Portfolio Team and addressing issues as appropriate 
    • Work hand-in-glove with the Business Development team to ensure smooth project handoffs and successful project implementation & execution 
    • Providing high-level issue resolution support to clients and team members alike  

    Requirements: 

    Must-haves 

    • Bachelor’s degree 
    • 8+ years in Program Management 
    • 4+ years in a management role 
    • 4+ years in a research-related field (quantitative and qualitative experience required) 
    • Experience in managing, designing, implementing, and evaluating multi-country projects 
    • Understanding of the fundamentals of international project research 
    • Excellent communication and management skills 
    • Excellent organizational and leadership skills 
    • Expertise in the writing & editing of technical reports  

    Nice-to-have 

    • Master’s degree (International development or social sciences)  

    Method of Application

    To apply please send a cover letter and resume (as a single file, with your name as the file name) to [email protected] with TITTLE in the subject line. 

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