Director, Operations at Higher Education Loans Board (HELB)

Ref. No. HELB/001 - Grade 2

Job Profile

The job holder will be responsible for spearheading the formulation of sound policies, strategies and systems that will drive the Vision of the institution, ensure effective and efficient execution of Credit Management function and customer base, ensure timely and equitable annual processing and disbursement of loans, bursaries and scholarships to students. Overseeing timely repayment of all matured loans for sustainable revolving fund, provision of accurate data for processing of all products applications and management of all institutional documents for ease of storage, retrieval, and utilization to support the Board’s operations and overseeing optimization of digital service delivery to improve customer satisfaction index and aligning the Directorate to the institution’s Enterprise Risk Management Framework.

The Officer shall be engaged on contracts of up to five (5) years renewable once subject to performance and retirement age.

Job Specifications
Duties and responsibilities at this level will entail: -

• Spearheading formulation of institution’s strategic direction and supporting strategic initiatives in lending and Records management;
• Overseeing preparation, co-ordination and monitoring of Lending directorate annual Action plans;
• Spearheading the implementation of the Credit Policy, HELB Act and any legislative and regulatory framework in managing institution’s products;
• Spearheading the formulation, implementation, and evaluation of market penetration strategies;
• Overseeing quality assurance for product development, creating awareness and uptake in the targeted markets;
• Overseeing the motivation and retention of staff within the directorate;
• Overseeing the execution and review of the approved directorate budgets;
• Spearheading the setting of comprehensive annual performance targets;
• Spearheading continuous re-engineering of business processes within the directorate;
• Evaluating all periodic performance reports from all business units within the directorate;
• Spearheading the formulation and review of Service Level Agreements (SLAs) and
• Memorandum of Understanding with strategic partners to ensure compliance;
• Spearheading the development and implementation of the division Business Continuity Plan;
• Spearheading the implementation of the Enterprise Risk Management framework for governance and risk compliance within the directorate;
• Overseeing the management of credit portfolio including recovery of all matured loans.
• Overseeing disbursement of funds to beneficiaries;
• Managing the Means Testing Instrument (MTI) process;
• Mentoring and coaching across the directorate;
• Preparing Loan Disbursement and Recovery Committee Board papers;
• Overseeing formulating policies and procedures on documentation and record management;
• Overseeing the development and implementation of records management strategy

Person Specifications

For appointment to this grade an officer must have: -

• A cumulative period of fifteen years (15) relevant work experience, five (5) of which must have been at senior management position;
• Bachelor’s degree in commerce, Business studies, Statistics, Finance, Accounting, Economics, Education, Social Sciences or in any related field from a recognized Institution;
• Master’s degree in business administration, Social Sciences, or a related discipline from a recognized Institution;
• Leadership Course lasting not less than four (4) weeks from a recognized institution;
• Membership of a relevant professional body and in good standing where applicable;
• Practicing License where applicable;
• Certificate in Computer Applications; and
• Demonstrated outstanding managerial and professional competence as reflected in work performance and results.

Key Skills and Competencies

• Effective Communication and interpersonal skills
• Team Player
• Negotiation and Networking
• Emotional Intelligence
• Strategic Thinking
• Innovative and Creative
• Effective Decision Making
• Presentation Skills 
• Analytical
• Mentorship and Coaching
• Stress Management