Director, Product and Solutions (Acceptance) at MasterCard

Role

• Drive acceptance growth in the market that includes locations and turnover
• Understand the product strategy and grow traditional and low cost acceptance in the market
• Accountable for having a deep understanding of the acceptance product, service or platform
• Provide visibility to the CSCL and SA on latest acceptance product developments within their purview and communicate accurate solution knowledge to tackle client opportunities
• Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard’s products and solutions
• Support CSC value proposition development and sale:
• Provide the Solution Architects (SA) and the Customer Solution Center Lead (CSCL) with their solution expertise in crafting the value proposition
• Coordinate with the help of SA and CSCL, with other sales specialists in developing an end-to-end value proposition
• Provide their expertise and deep knowledge of product implementation and success with clients during solution selling process (upon the request of the CSCL or AM/BD)
• Drive localization, market enablement and support sales:
• Enabling new capabilities in the market e.g. SRC, MDES, Contactless, QR etc. and ensuring market readiness
• Supporting AM’s in their market to optimize what we have today e.g. providing expert advice/ guidance on acceptance products
• Work directly with client counterparts on non-complex, one solution focused opportunities when the AM needs their support

All About You

• Share information on latest customer needs and opportunities as well as relevant market intelligence with the product management teams to drive smart solutioning internally within MA
• Share best practices and knowledge with other SSs to improve solutioning of their product, service, or platform within client contexts