Dispatch Assistant – Operations at Harleys Limited

KEY RESPONSIBILITIES

• Order Receiving and Verification: Receive customer orders from the warehouse and verify their accuracy, quantity, condition and documentation in preparation for dispatch.
• Market Monitoring: Conduct market research to determine market requirements for existing and future products. Track and evaluate competitors’ marketing activities. Analyse the market trends, product performance and oversee the launch of new products.
• Loading and Delivery Preparation: Safely and efficiently load goods onto delivery vehicles using proper stacking and securing methods, ensuring orders are correctly matched to designated delivery routes.
• Documentation and Handover: Prepare and hand over accurate delivery documentation to the delivery team, ensuring acknowledgements are signed and returned as proof of delivery.
• Customer Delivery Support: Support delivery operations by accompanying drivers when needed, assisting with unloading, confirming deliveries, and addressing basic customer delivery queries.
• Reporting and Record Keeping: Maintain detailed and accurate dispatch records and submit required operational reports. Notify the direct supervisor of any incidents, damage, or discrepancies encountered during loading or delivery.
• Coordination and Communication: Liaise professionally with internal teams and logistics partners to ensure smooth dispatch workflows and escalate any issues affecting delivery timelines or customer satisfaction.
• Compliance and Safety: Adhere to all company SOPs, safety protocols and hygiene standards during handling, loading and delivery processes. Participate in audits and training as required.
• General Dispatch Support: Provide additional assistance in receiving, offloading and dispatch tasks during peak periods or in the absence of team members and perform other duties as assigned by Management. 

QUALIFICATIONS & EXPERIENCE

• The minimum requirement is a KCSE certificate.
• A Certificate and/or Diploma in Logistics or Supply Chain will be an advantage.
• At least 1 year of experience in a dispatch, logistics or warehouse environment.
• Good understanding of delivery processes and basic inventory handling.
• Proficiency in WMS and ERP systems is essential.
• Experience in handling pharmaceutical or sensitive goods will be an advantage.
• Fluent in English and Kiswahili.