Driver - Network Assurance at Safaricom Kenya

Job Description

Reporting to the Manager, Network Assurance the Driver, Network Assurance will provide transport services and related duties to the Business Assurance Department.

Responsibilities

Key accountabilities and decision ownership:

• Health and Safety

  • Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
  • All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Network Measurements execution

• Execute drive tests schedules.
• Check and report on drive test airtime consumption.
• Transferring departmental staff from one point to another on official duties.
• Ensuring that the company vehicles are in perfect condition, doing the normal routine vehicle check up every morning. Checking if they are due for service.
• Reporting/follow up on any breakdown.
• Responsible for Dropping /Picking the assigned vehicles to & from the Garage (Designated dealer e.g. CMC/Toyota.

Core competencies, knowledge and experience:

Customer Obsession

• Understand that every measurement reflects the customer s experience.
• Prioritize areas with known customer complaints or strategic importance.
• Follow measurement routes as planned.
• Follow local regulations and company safety protocols.

Purpose

• Understand that the ultimate goal is to improve customer experience through reliable network performance.
• Ensure equipment is well kept at all times.
• Focus on collecting high-quality, actionable data not just completing the route.
• Visualize how customers experience the network in the areas you test.

Innovation

• Explore ways to improve data accuracy or reduce testing time.
• Find smart workarounds for challenges like traffic, inaccessible areas, or equipment issues.
• Learn basic troubleshooting for equipment and software to minimize delays.

Collaboration

• Report challenges or anomalies clearly and promptly.
• Align your daily tasks with team goals and priorities.
• Treat colleagues, stakeholders, and the public with courtesy and respect.
• Respond quickly to requests or changes in plans.

Qualifications

Must have technical / professional qualifications:

• At least 5 years working experience as a driver in Corporate or Public entity.
• O' Level education.
• Valid driving license.
• Basic mechanics course.
• Experience with Microsoft tools: Outlook, Word, Excel etc.
• Languages: English.