Duty Manager - Operations Control at Kenya Airways

Brief Description        

• To implement and control efficiently, economically the published Network Plan and daily fleet movement throughout the network structure in order to ensure customer satisfaction.

Detailed Description        

• Monitor, implement and control effectively the developed network plan in order to maintain schedules integrity.
• Monitor and control the daily fleet operations to meet fleet utilization and schedules requirements.
• Ensure accuracy of information in Sabre in order for the business intelligence (BI) system to capture the correct data that will enable management to make sound and well-informed business decisions.
• Report and initiate action on reported aircraft incidents/accidents in conformity with Emergency Procedures Manual in order to manage information flow and business continuity with least disruptions.
• Assign operating aircraft in Movement Control considering engineering maintenance plan, crew qualifications and booked payload on day-to-day basis and checking and ensuring accuracy of electronic mayfly generated thereafter to ensure that the reservations and Sabre systems are in conformity with daily plan.
• Playing a central coordination role to ensure network OTP (on time performance) of 70% or higher is achieved and sustained by rallying all teams in OCC in order to present a seamless service to the customers.
• Controlling and coordinating the daily fleet operations of the Airline over total route network, International, Regional and Domestic.
• Co-ordination of commercial, operational, engineering and maintenance aspects of all operations and taking corrective action immediately it is apparent that planned operations have been or are likely to be, disrupted to minimize the overall effects of such disruptions, including delaying, originating, consolidating, or canceling services at any time this action is justified.
• Making final operational decisions which must necessarily be based on the best compromise solution, taking accountability of all pertinent factors.
• Arriving at and in support of his decisions, he will always, maintain a close liaison with:
  •  Revenue Management
  •  Director of Operations /Chief Pilot
  •  Manager Flight Operations Engineering
  •  Crew tracker or Crew Planners
  •  Duty Managers (Load and Cargo Control)
  •  Safety office.
  •  Outstations’ managers.
  •  Duty manager flight dispatch.
• Acting as “The Captain’s Crewmen on the ground” in keeping flight watch by radio communication (HF/VHF), teleprinter communications (AFTN/SITA etc), ACARS or telephones.
• To chair Daily Performance Meetings (DPM) whose collaborative resolutions and actions are aimed at giving superb world class service.
• Ensuring Flight Planning has been done in accordance with the Company Operations Manual.
• In liaison with Duty Manager Flight Dispatch actioning Class One NOTAMs and all route intelligence information received after office hours.
• Completing the following reports:
  • Duty Shift Report Form
  • Operations Log
  • Flight Handling Reports
  • Hand-Over Report
• Accomplish routine monitoring of safety, security and quality control activities to ensure ongoing conformity with all regulatory requirements, organization standards and local procedures.
• Ensure corrective and preventative actions identified by quality& safety audits; investigations or other internal reporting mechanisms are undertaken within the agreed time frame.
• Responsible for conducting On-Job-Training (OJT) and Proficiency Checks for Flight Operations Officers (Operations Control Officers.)
• Conveys, by available means, safety-related information to the PIC that may be necessary for the safe conduct of the flight, including related to any necessary amendments to the flight plan.
• Ensure and maintain a healthy, safe and secure working environment in compliance with the relevant industry, regulatory and legislative requirements, company procedures, regulatory authorities and requirements of customer airlines.

Job Requirements        
Knowledge, Skills, Experience

• University Graduate in sciences or business fields OR Higher Diploma in Airline operations, Dispatch or ATC license holder.
• Over five years working experience in a busy airline Operations Control/Flight Dispatch.
• Must have worked in a busy Flight Dispatch as a Flight Operations Officer for at least 5 years.
• Understanding of Schedules and fleet operations.

Additional Details        

• Computer literate.
• Ability to respond quickly to changes.
• Team player.
• Stress tolerant.
• High level of analytical skills