Ecosystem Banking Ocer at Gulf African Bank

Job Purpose:

• The Ecosystem Banking Officer will support the delivery of the Bank’s ecosystem banking strategy by coordinating anchor client onboarding, facilitating value chain linkages, and assisting in the implementation of financial solutions tailored to various sectors (e.g., agriculture, trade, energy, education, and health).
• The role requires strong execution skills, relationship support, and analytical capabilities to manage ecosystem data, monitor performance, and help ensure a seamless customer and partner experience.

Key Responsibilities:

Ecosystem Coordination & Execution

• Support the identification and mapping of ecosystem participants, including anchor clients, SMEs, suppliers, and distributors.
• Coordinate onboarding processes for ecosystem-linked clients across multiple channels.
• Assist in tracking ecosystem activity across key value chains and support end-to-end relationship management.

Relationship & Partner Support

• Liaise with Relationship Managers to coordinate meetings, client onboarding, and solution rollout.
• Assist in managing day-to-day communication with anchor clients, suppliers, and ecosystem partners.
• Help build and maintain databases of ecosystem partners and ensure up-to-date records are maintained.

Product Implementation & Customer Experience

• Assist in tailoring banking solutions (e.g., working capital, digital collections, supply chain finance) to ecosystem players in collaboration with product teams.
• Track service delivery timelines, resolve client queries, and escalate bottlenecks for timely resolution.
• Ensure that all ecosystem participants experience a smooth transition into the Bank’s platforms and services.

Data Analysis & Reporting

• Monitor ecosystem portfolio performance metrics (e.g., assets, deposits, transaction volumes).
• Prepare dashboards and reports to support strategy execution and decision-making.
• Leverage internal systems to analyze usage trends and customer behavior’s for continuous improvement.

Compliance & Operational Support

• Ensure all documentation, KYC, and due diligence processes are completed for each ecosystem participant.
• Support compliance with AML, data protection, and Shariah policies (where applicable).
• Coordinate with operations, legal, and credit departments to ensure policy-aligned execution.

Operations/Compliance

• Ensuring compliance to Bank policies. These include (but are not limited to):
• Ensuring that Shariah-related, Know Your Customer (KYC), Anti-Money Laundering (AML), and other policies are adhered too
• Ensuring that all customer information, customer documentation and queries are treated in line with confidentiality agreements as per the employment contract with the Bank.

Knowledge and Experience required for this Role

• Business graduate from an accredited University preferably with a major in Finance, Marketing and/or Economics.
• Proven experience of at least 4 years in Banking handling SME or Corporate Banking portfolio and digital platforms or project implementation preferred.
• Prior experience in ecosystem banking, value chain finance, or partnership development will be a plus.
• Ability to gather, interpret, and leverage data to support decision-making, identify trends, and spot areas for improvement.
• Sound knowledge of financial statements, business segments, economic sectors, and relevant banking policies (e.g. Credit, KYC, AML, Shariah).
• Excellent communication and relationship management skills, with a knack for understanding needs and providing effective support.
• A strong sense of ownership, initiative, and the ability to prioritize tasks, meet deadlines, and adapt to change.