EMR Officer at International Rescue Committee

Job Description

Under the direct supervision of the EMR Manager and administrative supervision of Field Coordinator - Dadaab, the EMR Officer will be responsible for providing daily Level 1 and Level 2 Support to EMR end user and end to end implementation of the EMR at the IRC supported facilities in Dadaab field office.

Responsibilities:

• Serve as the main point of contact in EMR related issues to users in IRC departments in Dadaab.
• Understand the EMR system, troubleshoot and/or raise technical errors that may occur within the system to EMR manager or EMR vendor for resolution.
• Analyze and document the requirements for the EMR, clinical workflow as they pertain to the implementation of electronic practice management and electronic medical record’s software.
• Work with clinical team and EMR Manager to redesign existing workflows, document, review, and train staff on effective workflows to be embraced and used in the EMR system.
• Support the teams at the facilities to generate the required structured and ad-hoc reports for consumption by the different partners such as MOH, donors, administrators, clinicians etc.
• Build, utilize, and implement customized training curriculum for the users of the EMR and train them on the features/ effective use.
• Work with EMR manager in implementation of the EMR software at the IRC sites, detailing the approaches, lessons learned, challenges and mitigation.
• Implement a collaborative EMR support mechanism using the appropriate tools to document user issues raised for action.
• Review the EMR use at the facility to analyze the impact of the system in the provision of healthcare services to the clients.
• May perform other duties as assigned or requested.

Qualifications

• Bachelor’s Degree in Information Technology, health informatics, or related with at least 4 years’ practicing experience.
• 4+ years’ experience with EMR system assisting with system implementation and support required.
• EMR implementation experience in either public or private health facilities in Kenya.
• Experience in digital health training to healthcare provider in Kenya.
• Previous experience with workflow analysis/documentation, requirements collecting, end-user training/support and system testing.
• Knowledge of digital healthcare system, Digital healthcare design principals.
• Ability to analyze data using software analytical tools such as excel, SPSS, Stata, KOBO, Power BI etc
• Experience and understanding of health information systems design, development, roll-out, and use.
• Ability to meet deadlines with quality products.
• Strong interpersonal skills; oral, written and presentation skills.
• Excellent planning and organizational skills.
• Ready to work in difficult environmental conditions.
• Must be flexible and culturally sensitive.