Engineer - Enterprise Core Support at Safaricom Kenya

DESCRIPTION

We are pleased to announce the following vacancy in the Converged Service Operations Department within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Reporting to the Manager - Core Network Support, the position holder will provide 2nd level technical support leadership for Enterprise Access network to ensure 99.99% Enterprise Access service uptime

 Job Responsibilities

• Provide proactive support for Enterprise access network
• Provide reactive support for enterprise access network
• Provide ready for service tests for new access network nodes
• Provide the operations and support input and feedback to planners to ensure rollout meet customer expectation.
• Build technical capacity for Enterprise access field support partners.
• Performance management for Enterprise access field support partners.
• Ensure field support partners are paid on time and correctness of the invoices.
• Ensure technology vendors provide 3rd level support
• Analyze NOC reports to identify root cause and recommend permanent solutions.
• Generate regular and adhoc performance reports on Enterprise Access network
• Monitor for fault trends to fix before impacting the service
• Ensure adequate spares for enterprise access network
• Ensure all Enterprise access network is documented
• Ensure existing processes are adhered to
• Review and improve on the existing processes

QUALIFICATIONS

• Qualified IP /WiMAX Support Engineer with CCNA, or equivalent with university degree from a recognized university.
• 3 years’ experience in technical support and a minimum of two years technical support hands on experience, preferably for an Internet Service provider or equivalent.
• BSc Computer Science, or BSc. Electrical & electronic engineering, Telecommunication engineering
• Thorough understanding of IPv4
• Knowledge of Linux/Unix Operating Systems
• IT proficiency skills in MS office suite.
• Knowledge and skills in WiMAX systems, Microwave backhaul systems backed by professional certification.
• Knowledge and Skills on Network Management systems for Wimax networks and Point to Point systems.
• At least 2 year hands-on experience on Wimax, RF systems,FTTx,Fibre