Engineer Productions Support at Standard Chartered Bank Kenya

Role Responsibilities

• Must be familiar with UNIX, SQL, Python Scripting, and Monitoring tools such as Grafana, Uptime Robot, Nagios
• Good problem-solving skills, good verbal and written comms skills, ability to work under pressure to restore services,
• Ability to manage incidents independently as well as working together in a local team and wider regional team
• Capability to flick between break/fix, and proactive tasks projects
• Enhance monitoring tool to improve the monitoring of production processes Build python scripts for application tooling
• Working with the development team to automate manual support processes Provide strong incident management during outages to improve recovery time Analysis of incidents to identify underlying trends and focus areas
• Supporting the design and development of standard process to eliminate pain points, issues and root causes of current Production Management processes.
• Facilitate industry-standard Root Cause Analysis (RCA) exercises as a result of critical incidents and initiating the Problem Management cycle
• Interact directly with IT leaders, managers and key stakeholders to proactively communicate status on active major incidents or problem tickets
• Confidence to push back and say No when expectations are not aligned with the correct/agreed/sold solution
• Monitor Production Management processes e.g., Incident Management, escalation procedures, and provides input for improvements to the appropriate process owners as needed
• Provide ad hoc reports to the business where this will add value or reduce costs.
• Carries out detailed technical analysis of the production to identify performance,
• stability and resilience enhancements
• Designs, tests, and documents simple programs, or scripts and assists in the implementation of software which forms part of a properly engineered Application or platform
• Configures the application, in response to Business and/or technical problems and in accordance with provided requirements and agreed design principles
• Works with Delivery Services e.g. (Infrastructure) on improvements to service availability and resilience
• Configure the application in response to business and/or technical problems and in accordance with provided requirements and agreed design principles

Key Stakeholders

• Venture Lead, Solv Kenya
• Commercial Lead, Solv Kenya
• Risk and Compliance Solv Kenya

Our Ideal Candidate

• University Degree In Computer Science, Information Technology, etc.
• Professional Certifications: AWS, GCP, Azure.