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  • Posted: Jun 14, 2022
    Deadline: Not specified
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  • Standard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya.
    Read more about this company

     

    Engineer NOC

    Role Responsibilities

    • Monitor the stability of our infrastructure with various tools.
    • Handle incident response, troubleshooting and fix for various servers/services.
    • Handle escalations as per policies/procedures.
    • Get different internal groups together to resolve production issues effectively.
    • Communicate clearly on tickets, phone calls made to the teams about various issues.
    • Exhibit a sense of urgency to resolve issues.
    • Ensure SLAs and Operational standards are met.
    • Handle incident response, troubleshooting and fix for various servers/services.
    • Handle escalations as per policies/procedures.
    • Managing system backups and network security protocols
    • Maintaining, configuring, and monitoring virus protection software and email applications.
    • Operating master consoles to monitor the performance of networks and computer systems.
    • Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.
    • Performing disaster recovery operations and data backups when required.
    • Get different internal groups together to resolve production issues effectively.
    • Communicate clearly on tickets, phone calls made to the teams about various issues.
    • Exhibit a sense of urgency to resolve issues.
    • Ensure SLAs and Operational standards are met.
    • Coordinate with different internal groups to resolve recurrent problems, alerts, and follow- up on escalated issues.
    • Contribute to operations runbook.
    • Ensure smooth handoffs between shifts.

    Key Stakeholders

    • Venture Lead, Solv Kenya
    • Commercial Lead, Solv Kenya
    • Risk and Compliance Solv Kenya

    Our Ideal Candidate

    • In Computer Science, Information Technology, Information Systems.
    • Professional Certifications: CCNA/CCNP, MCSA/MCSE, AWS

    go to method of application »

    DevOps Engineer

    Responsibilities
     

    • Working closely with the engineering team to deploy and maintain the infrastructure.
    • Automate and streamline our operations and processes for scale.
    • Maintain SLAs by tuning systems according to scale.
    • Designing systems at scale to make sure solutions built are economical and secured.
    • Strong understanding of immutable infrastructure and infrastructure as code concepts.
    • A 'detail obsessed' professional who puts customer experience at the heart of any product design
    • A technology enthusiast who is up-to-date with the latest developments in the world of technology
    • Someone who can:
    • Balance customer delight, technology viability and business feasibility
    • Think big and take ownership of deliverables from ideation to execution
    • Embrace chaos, uncertainty and volatility
    • Work in a dynamic environment with a diverse set of stakeholders

    Key Stakeholders
     

    • Venture Lead, Solv Kenya
    • Commercial Lead, Solv Kenya
    • Risk and Compliance Solv Kenya

    Our Ideal Candidate

    • AWS certified DevOps Engineer with 5-8 years of experience.
    • Hands on experience working on AWS and Google Cloud.
    • At least one-year exp in microservices using Docker, kubernetes (EKS), Lambda, EC2, ingress and api gateways.
    • Most have worked with Container and automation tools such as Docker, terraform and Ansible Jenkins
    • In-depth knowledge of Networks topology and cloud Security.
    • Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
    • Well versed with at-least two scripting languages - Shell and one more (Python , Ruby). And CloudFormation .
    • Sound understanding of OS (Linux, CentOs) and OS hardening.
    • Defining and setting development, test, release, update, and support processes for DevOps operation
    • Capable of leading a team of ops and ability of prepare and execute a vision.
    • Implementing various development, testing, automation tools, and IT infrastructure
    • Should be able to work Independently and execute tasks with precision.
    • Encouraging and building automated processes wherever possible
    • Code, Build and Release management (CICD) using GIT / Bitbucket and Jenkins.
    • Optimising and monitoring server performance and infrastructure cost optimisations.
    • Operation and architecture of multi-tier distributed systems Involving load balancers, firewalls, elastic compute, RDS and KAFKA.
    • Having the working knowledge of Promatheus and Grafana

    go to method of application »

    Engineer Productions Support

    Role Responsibilities

    • Must be familiar with UNIX, SQL, Python Scripting, and Monitoring tools such as Grafana, Uptime Robot, Nagios
    • Good problem-solving skills, good verbal and written comms skills, ability to work under pressure to restore services,
    • Ability to manage incidents independently as well as working together in a local team and wider regional team
    • Capability to flick between break/fix, and proactive tasks projects
    • Enhance monitoring tool to improve the monitoring of production processes Build python scripts for application tooling
    • Working with the development team to automate manual support processes Provide strong incident management during outages to improve recovery time Analysis of incidents to identify underlying trends and focus areas
    • Supporting the design and development of standard process to eliminate pain points, issues and root causes of current Production Management processes.
    • Facilitate industry-standard Root Cause Analysis (RCA) exercises as a result of critical incidents and initiating the Problem Management cycle
    • Interact directly with IT leaders, managers and key stakeholders to proactively communicate status on active major incidents or problem tickets
    • Confidence to push back and say No when expectations are not aligned with the correct/agreed/sold solution
    • Monitor Production Management processes e.g., Incident Management, escalation procedures, and provides input for improvements to the appropriate process owners as needed
    • Provide ad hoc reports to the business where this will add value or reduce costs.
    • Carries out detailed technical analysis of the production to identify performance,
    • stability and resilience enhancements
    • Designs, tests, and documents simple programs, or scripts and assists in the implementation of software which forms part of a properly engineered Application or platform
    • Configures the application, in response to Business and/or technical problems and in accordance with provided requirements and agreed design principles
    • Works with Delivery Services e.g. (Infrastructure) on improvements to service availability and resilience
    • Configure the application in response to business and/or technical problems and in accordance with provided requirements and agreed design principles

    Key Stakeholders

    • Venture Lead, Solv Kenya
    • Commercial Lead, Solv Kenya
    • Risk and Compliance Solv Kenya

    Our Ideal Candidate

    • University Degree In Computer Science, Information Technology, etc.
    • Professional Certifications: AWS, GCP, Azure.

    Method of Application

    Use the link(s) below to apply on company website.

     

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