Engineer NOC at Standard Chartered Bank Kenya

Role Responsibilities

• Monitor the stability of our infrastructure with various tools.
• Handle incident response, troubleshooting and fix for various servers/services.
• Handle escalations as per policies/procedures.
• Get different internal groups together to resolve production issues effectively.
• Communicate clearly on tickets, phone calls made to the teams about various issues.
• Exhibit a sense of urgency to resolve issues.
• Ensure SLAs and Operational standards are met.
• Handle incident response, troubleshooting and fix for various servers/services.
• Handle escalations as per policies/procedures.
• Managing system backups and network security protocols
• Maintaining, configuring, and monitoring virus protection software and email applications.
• Operating master consoles to monitor the performance of networks and computer systems.
• Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.
• Performing disaster recovery operations and data backups when required.
• Get different internal groups together to resolve production issues effectively.
• Communicate clearly on tickets, phone calls made to the teams about various issues.
• Exhibit a sense of urgency to resolve issues.
• Ensure SLAs and Operational standards are met.
• Coordinate with different internal groups to resolve recurrent problems, alerts, and follow- up on escalated issues.
• Contribute to operations runbook.
• Ensure smooth handoffs between shifts.

Key Stakeholders

• Venture Lead, Solv Kenya
• Commercial Lead, Solv Kenya
• Risk and Compliance Solv Kenya

Our Ideal Candidate

• In Computer Science, Information Technology, Information Systems.
• Professional Certifications: CCNA/CCNP, MCSA/MCSE, AWS