Enrollment Officer at Zetech University

Job Ref. ZU/10/25/150

Job Description

The ideal candidate is a character with ability to execute career advisory responsibility in a manner that secures enrollment as well as customer retention and to engage in activities that contribute to the objectives of the marketing department.

Duties and Responsibilities

Reporting to the Lead Enrollment Officer, the position holder will be responsible for the following, amongst others:

1. Receiving and handling of all persons who come to the University Reception.
2. Participating in marketing and enrollment drives.
3. Meeting enrollment targets by answering questions and suggesting information to potential students on different programs that we offer.
4. Advising customers on program information and services of the University and ensuring that the potential students are well advised on what they are qualified for and the options available for them.
5. Collecting customer information and analyzing customer needs.
6. Keeping track and reporting daily enrollment.
7. Carrying out comparative analysis of enrollment targets and performance.
8. Timely identification and resolution of customer complaints.
9. Liaise with other University officers in handling students’ matters.
10. Collect and share market intelligence for strategic decision making.

Qualification & Experience

1. Bachelor’s degree from a recognized university.
2. A professional qualification in sales and marketing is an added advantage.
3. Minimum of C+ in K.C.S.E., with at least C+ in languages.
4. At least 1 year experience in a similar position or in a sales job.
5. Ability to multitask and work with minimal supervision.
6. Excellent interpersonal skills, communication, negotiation and reporting skills.
7. Extreme attention to detail and ability to meet strict deadlines.