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  • Posted: Mar 17, 2022
    Deadline: Not specified
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    Bharti Airtel Limited is an Indian global telecommunications services company based in New Delhi, India. It operates in 18 countries across South Asia, Africa, and the Channel Islands.
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    Enterprise Digital Product – Operations Lead

    Purpose of the Job (Brief)

    • All Airtel digital products are meant to enhance internal team productivity so this role require close working with Airtel internal team.

    Key Accountabilities

    • Roll out of product upgrades across markets with regard to pre-requisites closure, internal teams induction, Post go live testing.
    • Ongoing management of product issues, due to business or technical reasons, and work on resolving them in a structured way.
    • Closely work with Airtel internal enterprise team across Airtel Africa markets / countries to drive adoption of Enterprise digital products in given markets
    • Work with Airtel internal team on UAT closure as per timelines
    • Manage UAT feedback / issues with IT team to manage corrections and product improvement.
    • Roll out of product upgrades across markets with regard to pre-requisites closure, internal teams induction, Post go live testing
    • Performance analysis highlighting function-wise areas of concerns and improvements.
    • Analyze data on service features & overall adoption and share feedback to improve product features,
    • Spread awareness/ education drives to cover any knowledge gaps/ corrective steps.

    Education & Experience

    • Minimum 5 years experience with 2-4 years in a similar role.
    • Graduate degree with an MBA being an added advantage.
    • Previous experience in telecom industry especially in Enterprise domain (B2B sales/ operations/ Project management.

    Skills & Competencies

    • Excellent written and oral communication skills
    • Able to handle, prioritize, multiple projects simultaneously
    • Strong analytical skills and problem solving skills
    • Proficiency in Microsoft presentation tools
    • Excellent attention to detail and judgment

    Method of Application

    Interested and qualified? Go to Airtel on www.linkedin.com to apply

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