Entry Clearance Assistant (16/21 LOS) at British Council

Main purpose of job:

• Print visas according to manifests sent from the UK decision-making teams. Assure the security and integrity of visa writing processes according to UKVI policy and guidance
• Manage the content, security and integrity of the passport bank to assure an organised and efficient process according to guidance

Roles and Responsibilities:

• Process the printing of documents for cases sent by the UKVI Decision Making Centres (DMCs);
• Manage the content, security and integrity of the passport bank to assure an organised and efficient process according to guidance and security procedures;
• Undertake enrichment activity requests, following up cases and responding to DMCs in a timely manner.  All calls and transcripts are completed professionally and to a high standard;
• Receive, record and follow through to resolve all overturned cases, and manage the Keep My Passport service by commenting on databases and liaising with our commercial partner in line with agreed procedures;
• Manage the dispatch process and resolve any complaints or service failures to the VAC, and escalate ongoing problems to a Team Leader;
• Manage logistics for UKVI staff and guests: arrange hotel booking, flights and transport arrangements for official travel in and out of Lagos;
• Perform other ad-hoc duties at special request to support British Deputy High Commission and UKVI business delivery

Essential qualifications, skills and experience  

• Good standard of IT
• Excellent written English skills
• Level of language required: Proficient in English

Desirable qualifications, skills and experience  

• Previous experience working in a Visa Section or official Government office

Required competencies  

Changing and Improving, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace