ERP Integration & QA Technician at Medecins Sans Frontieres (MSF)

MAIN RESPONSABILITIES AND TASKS

• Develop in collaboration with suppliers the integrations between ERPs, Power Platform, other OCBA Systems, and external tools, ensuring seamless data flow and functionality.
• Perform hands-on tasks and maintain the integrations.
• Define and execute comprehensive QA process across all developments. Support both manual and automated testing strategies to ensure robust quality control.
• Work closely with implementation partners to design architecture for customizations and integrations that meets project requirements, scalability, and security standards, maintaining best practices in solution design.
• Participate in design, implementation, testing, debugging, performance tuning, documentation, validation, and support.
• Work with information security teams to ensure customizations and integration meet regulatory and organizational standards for data privacy and security.
• Maintain detailed technical documentation for all developments including integrations, workflows, data mappings, and troubleshooting guidelines to support long-term maintenance and knowledge sharing.
• Serving as an effective communicator in problem resolution and management.
• Collaborating with teams to improve automation and the knowledge base for application services.
• Provide ongoing maintenance and support for all developments, including integrations and ERP solutions. Troubleshoot issues, provide root-cause analysis, and optimize performance as needed.
• Actively monitor and engage with other OCs to identify advancements in business applications, technical innovations, and ERP solutions. Leverage these insights to recommend improvements to OCBA’s Business applications.
• Contribute to the sharing of knowledge to the organization in the areas under his/her responsibility.

SELECTION CRITERIA

Education and Experience

• Bachelor’s degree in computer science, Information Technology, or equivalent experience
• Strong knowledge of Infor ERP systems and their modules. Preferably MS DYNAMICS and/or WORKDAY and/or SUCCESS FACTOR and/or SUPPLY CHAIN ERP and/or HR ERP and/or FINANCE ERP)
• Experience in customization and integrations in for large-scale ERP implementation.
• Experience in reviewing of solutions and provide assessments during roll-in of projects into support phase and suggest improvement measures.
• English as working language, French and Spanish desirable.
• Certifications in Microsoft integrations and security are desirable.

Technical skills

• Experience with ERP modules within one or more product lines.
• Strong analytical and problem-solving skills to identify, analyze, and solve complex business application problems in an ERP environment.
• Good understanding of main concepts and trends in ICT / digital technologies, like connectivity and networks, cloud computing, cybersecurity, applications, etc.
• An understanding of the principles and practice of user centered design/product development.
• Experience in deploying and managing test automation tools such as RSAT, Selenium, Leapwork, or similar tools is required.
• Knowledge of low-code programming is desirable.
• Knowledge of database management and scripting in both NoSQL (preferably Dataverse) and SQL is desirable.
• Experience in performing data migrations and integration mappings using SQL Integration Services, Scribe or Web Services, middleware such as WCF or BizTalk Serve