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  • Posted: Nov 22, 2022
    Deadline: Dec 4, 2022
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    In 1992, for the first time ever, The Institute of Chartered Shipbrokers (UK) gave the first shipping award to a candidate from the African continent. The "CORY BROTHERS SHIPPING AWARD" went to ESL’s founder and Managing Director, Mr Silvester Kututa. This was the first of a series of international shipping and logistics awards in our gall...
    Read more about this company


    3PL Business Development Executive

    Duties & Responsibilities:

    Business development:

    • Develop networks to drive 3PL business development.
    • Champion logistics solutions and process improvements for 3PL and supply chain projects.
    • Actively and professionally manage 3PL customers.
    • Actively manage 3PL risks.

    Customer Relationship Management:

    • Proactively manage relationship with new customers.
    • Maintain up-to date and accurate profiles of customers i.e., contact persons, key business, opportunities, suppliers, polices etc. in relation the client.
    • Sensitize customers on ESL service offering.
    • Works on customer initiatives and implements solutions as per customer requirements.
    • Pursue opportunities for portfolio customer growth and new business with allocated accounts.
    • Customer retention: Develop a customer engagement cycle through a structured sales process to ensure customer development and retention.
    • Use CRM (Customer Relationship Management), to update customer activities.
    • Respond to customer complaints, compliments and inquiries within 24hrs.

    Account Management:

    • Maintaining a healthy relationship with the clients.
    • Answering client’s questions in a professional manner.
    • Handling complaints of the clients. Taking feedbacks from the clients.
    • Writing monthly reports on the performance of the campaigns.
    • Conducting extensive research on competitors' products and services. (bench mark services offered).
    • Create frequent reviews and reports with sales and financial data.

    Marketing Activities:

    • Participate in trade shows, fairs and promotions.
    • Arrange customer workshops to ensure ESL brand is reinforced with customers.
    • Maintains up-to-date understanding of industry trends and technical developments that affect target markets.
    • Actively participate in customer satisfaction surveys.

    Stakeholder management:

    • Manage extensive and effective communications with 3PL partners, drivers, warehouse team and appropriate departments.
    • Support Customer Experience improvements around Supply Chain by collaborating with key stakeholders.
    • Collating data for KPIs on supplier delivery performance, quality and schedules.
    • Develop and maintain supplier/customer relationships to ensure that communication and supply of information is at the highest level both internally and externally.
    • Any other duty assigned by management.

    Key Competencies and Skills


    • Minimum degree in Sales & Marketing, commerce , supply chain management or relevant degree.
    • Professional certification by MSK.
    • Member of MSK.
    • Proficient in all computer application packages.
    • Proficient on company operating software’s like ERP and Sage.
    • Minimum 3 years progressive experience in a busy Sales & Marketing environment.
    • Experience in warehouse management systems is an added advantage.

    Competencies & Skills:

    • Thorough understanding of 3PL commercial functions.
    • Strong working knowledge of sales, marketing, shipping, receiving, inventory management and pricing structure a plus.
    • Proven experience development of 3PL solutions for customers.
    • Excellent analytical, problem solving and organizational skills.
    • Good oral and written communication skills.
    • Organizational & interpersonal skills and team player.
    • Demonstrate a strong ability to co-ordinate, prioritize workload and work under pressure.
    • Analytical and with problem solving skills.
    • High integrity.
    • Innovative.
    • Proactive and A result-driven and organized individual.
    • Outstanding project management skills.
    • Ability to work independently as well as in a team environment.
    • Good negotiation and sales skills.

    Method of Application

    All interested persons to submit, through email, their application, CV, academic certificates, training certificate and testimonials to, attention the Human Resource Manager. This advert runs for 14 days effective 21st to 4th December 2022. Canvassing in will lead to automatic disqualification.

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