3PL Business Development Executive at Express Shipping & Logistics (EA) Limited (ESL)

Duties & Responsibilities:

Business development:

• Develop networks to drive 3PL business development.
• Champion logistics solutions and process improvements for 3PL and supply chain projects.
• Actively and professionally manage 3PL customers.
• Actively manage 3PL risks.

Customer Relationship Management:

• Proactively manage relationship with new customers.
• Maintain up-to date and accurate profiles of customers i.e., contact persons, key business, opportunities, suppliers, polices etc. in relation the client.
• Sensitize customers on ESL service offering.
• Works on customer initiatives and implements solutions as per customer requirements.
• Pursue opportunities for portfolio customer growth and new business with allocated accounts.
• Customer retention: Develop a customer engagement cycle through a structured sales process to ensure customer development and retention.
• Use CRM (Customer Relationship Management), to update customer activities.
• Respond to customer complaints, compliments and inquiries within 24hrs.

Account Management:

• Maintaining a healthy relationship with the clients.
• Answering client’s questions in a professional manner.
• Handling complaints of the clients. Taking feedbacks from the clients.
• Writing monthly reports on the performance of the campaigns.
• Conducting extensive research on competitors' products and services. (bench mark services offered).
• Create frequent reviews and reports with sales and financial data.

Marketing Activities:

• Participate in trade shows, fairs and promotions.
• Arrange customer workshops to ensure ESL brand is reinforced with customers.
• Maintains up-to-date understanding of industry trends and technical developments that affect target markets.
• Actively participate in customer satisfaction surveys.

Stakeholder management:

• Manage extensive and effective communications with 3PL partners, drivers, warehouse team and appropriate departments.
• Support Customer Experience improvements around Supply Chain by collaborating with key stakeholders.
• Collating data for KPIs on supplier delivery performance, quality and schedules.
• Develop and maintain supplier/customer relationships to ensure that communication and supply of information is at the highest level both internally and externally.
• Any other duty assigned by management.

Key Competencies and Skills

Qualification:

• Minimum degree in Sales & Marketing, commerce , supply chain management or relevant degree.
• Professional certification by MSK.
• Member of MSK.
• Proficient in all computer application packages.
• Proficient on company operating software’s like ERP and Sage.
• Minimum 3 years progressive experience in a busy Sales & Marketing environment.
• Experience in warehouse management systems is an added advantage.

Competencies & Skills:

• Thorough understanding of 3PL commercial functions.
• Strong working knowledge of sales, marketing, shipping, receiving, inventory management and pricing structure a plus.
• Proven experience development of 3PL solutions for customers.
• Excellent analytical, problem solving and organizational skills.
• Good oral and written communication skills.
• Organizational & interpersonal skills and team player.
• Demonstrate a strong ability to co-ordinate, prioritize workload and work under pressure.
• Analytical and with problem solving skills.
• High integrity.
• Innovative.
• Proactive and A result-driven and organized individual.
• Outstanding project management skills.
• Ability to work independently as well as in a team environment.
• Good negotiation and sales skills.