Feedback and Administrative Intern at GrainConnect Limited

Position Summary

Our GroR platform enables smallholder farmers to access off-takers by ensuring full chain of custody and highquality crops. We provide them with the right quality inputs, access to capital and risk-mitigation as well as training. In our current projects, we are present in Tharaka-Nithi, Makueni, Lamu, Meru, Kitui, Kilifi, Tana River and Embu.

GrainConnect Ltd is seeking a talented Feedback and Administrative Intern to join our growing agricultural business to expand our GroR platform.

Key Responsibilities include:

• Attend to feedback received from all sources. Ensure completeness in capturing feedback and complaints within mandated turnaround times.
• Facilitate investigation of feedback and complaints within GroR entities as well as with third parties.
• Identify and eliminate farmers and field staff’s pain points along their Gror journey.
• Keep records and a log of interactions, recording details of inquiries, feedback or comments as well as actions taken.
• Maintain confidentiality of all information not limited to company strategy, process improvement initiatives, etc. according to data privacy standards.
• Be proactive in the development and implementation of corporate policies to improve customer satisfaction.
• Help to maintain the case management system and flag any system changes that may be required to improve service delivery

Key Competencies (skills):

• Degree/Professional qualification in any business discipline.
• 0 to 1 year experience in a busy work environment.
• Excellent written and verbal communication skills in English and Kiswahili.
• Good grasp of Microsoft Office applications with good presentation skills.
• Excellent listening skills, critical-thinker with attention to detail. Confident and is able to communicate effectively.
• Strong inter-personal skill and able to deal with conflict resolutions.
• Able to handle multiple tasks simultaneously in a fast-paced business environment.
• A proactive individual with good initiative and drive, resourceful and creative.
• Self-motivated and a good team player