Field Collection Office at Mobile Financial Solutions

Key Responsibilities 

• Identify clients to be visited depending on the severity of their delinquency.
• Work in conjunction with the debt Managers in identifying the potentially risky clients and conducting Field Visits on them.
• Conduct a skip- trace on the delinquent accounts and identify where they can be traced- being their Place of employment or Residence.
• Negotiate for clearance of arrears/default with clients depending on the interaction in the Field.
• Daily update Individual Field Portfolio records – that is repayments made, Promises to Pay made, demand notices sent, accounts recommended for repossession, accountsrepossessed from.
• Ensure demand notices for debtors who did not keep their Promises to Pay are sent in a timely manner as per policy.
• Conduct repossessions on defaulted accounts as per plan.
• Keep tracking current and overdue loans assigned.
• Negotiate payoff deadlines and payment plans.
• Update account status on the loan system regularly.
• Comply with business and industry requirements to avoid legal action or costs to the company.
• Any other duties that may be assigned from time to time

Job Competencies (Knowledge, Experience and Attributes/Skills)
Academic Qualifications and Experience

• Certificate/Diploma in any relevant field Experience in customer negotiations
• Proven working experience in COLLECTIONS preferably as a Field Officer. 
• Excellent communication and interpersonal skills
• Customer satisfaction orientation and sales competencies 
• Ability to work in a goal-oriented environment.
• Hands-on experience with lending procedures and products
• Able to read, analyse and interpret financial statements