Field Engineer - Kitale at SunCulture Kenya Ltd

About the role:

Reporting to the Engineering Team Lead, the Field Engineer be involved with and not limited to carrying out Technical Surveys, conducting SunCulture product installations and aftersales. He will also be a pioneer of product knowledge and troubleshooting when it comes to the innovations of SunCulture products to our customers. 

Key Responsibilities:

Project Management  

1.  Carry out required technical surveys, irrigation system design, installation, and after-sales support for all sunculture assignments.
2. The field engineer must do a quality installation in accordance with SunCulture standards, complete the contract, and sync all JSFs in the appsheet. Prior to installation, you are required to contact the client on the assigned day to confirm and validate the scheduled installation.

Risk Management

1.  Identify job risks as early as possible during installation. After the ground inspection, communicate and mitigate any risk criteria for the PAYG purchase, and notify any repossession to the credit team to begin the repossession process.
2.  Reporting emergent difficulties during after-sales and installations to the appropriate authorities as soon as they arise, and collaborating closely with the after-sales department to ensure quick resolution of after-sale issues.
3.  Advise and make recommendations to customers on goods that would work best for them during technical surveys.
4. Perform at least two installations each day and achieve a mean turn-around time of less than two days for all tasks completed.
5. Achieve a mean app adherence of 100% of all jobs completed and mentor and train new engineers in the fiel