Field Service Engineer at Philips

In this role, you have the opportunity to

Be responsible for maintaining and installing professionally Healthcare equipment and maximizing customer satisfaction.

You are responsible for

• Installing Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by the business
• Performing planned maintenance and equipment modifications within the scheduled time and to the quality standards set by the business
• Performing corrective maintainance, supported when necessary by tier-2 support helpdesk
• Demonstrating commitments to meet customer needs and requirements by ensuring all given quality standards
• Submitting timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
• Being aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization
• Supporting the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.
• Using company property with care to ensure optimal results with minimal operational costs
• Keeping abreast of new technologies likely to affect PH range of products
• Being a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets
• Executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies
• Completeness and accuracy of service records with particular attention to test & inspection results
• Adopting appropriate ESD control while servicing PH equipment
• Using appropriate electronic measurement equipment in calibration controlled cycle
• Reporting identified device safety issues according to applicable PH quality standard policy
• Reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner

To succeed in this role, you should have the following skills and experience

• Degree/Diploma level education or equivalent
• Experience in maintenance and troubleshooting of technical complex systems
• Fluent in English, verbal and written in addition to local language

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.