Field Team Training Manager at d.light

Position Description

The Field Training Manager is responsible for designing, coordinating, and delivering effective training programs for the field sales team, field collections team, and after-sales service team. The role ensures that team members are equipped with the knowledge, skills, and tools to achieve business objectives and deliver exceptional customer experiences. The position requires a proactive individual who can manage training operations across multiple regions, working closely with stakeholders to identify and address training needs.

R&Rs

Training Program Development & Implementation

• Design and execute comprehensive training programs tailored for field teams, focusing on sales, collections, and after-sales service.
• Develop training modules on product knowledge, customer service, sales techniques, credit collection strategies, and product troubleshooting and repair.
• Determine mode of delivery for training as well as methods for ensuring comprehension of the material.
• Establish policies around the frequency of training, topics covered for each role, and frequency of refresher training.
• Collaborate with subject matter experts to ensure training content is relevant and up-to-date.
• Contribute to the design, and implementation of, app-based training on d.light’s sales agent app.

Training Coordination

• Organize and oversee in-person and virtual training sessions across multiple regions in coordination with the regional training managers.
• Coordinate with regional managers to align training schedules with operational needs.
• Manage training logistics, including materials, venues, and travel arrangements for trainers.

Performance Monitoring and Continuous Improvement

• Evaluate training effectiveness through assessments, feedback, and performance metrics.
• Identify gaps in knowledge or skills and implement targeted training solutions.
• Update training programs regularly to reflect changes in company policies, products, or market dynamics.
• Act as a mentor and coach for regional trainers, providing guidance on best practices for optimizing training effectiveness.
• Conduct field visits to observe team performance and provide on-the-job training as needed.

Requirements

Desired Skills and Experience 

• Bachelor’s degree in Business, Education, or a related field. A Master’s degree is a plus.
• 5+ years of experience in training and development, preferably in the solar energy, FMCG, or telecom industries
• Proven track record in training field teams in sales, collections, or after-sales service delivery
• Experience working in diverse, multi-country environments within Sub-Saharan Africa
• Strong instructional design and facilitation skills
• Excellent communication and interpersonal abilities
• Ability to analyze performance data and implement data-driven improvements
• Proficiency in Google Workspace is a plus
• Fluency in English; knowledge of local languages in operating regions is an advantage
• Highly organized with strong attention to detail
• Adaptable and culturally sensitive
• Results-driven with a focus on empowering team success
• Passion for social enterprise, and commitment to d.light’s mission