Finance Analyst at a Reputable Company

Job Description

Financial Reporting and Analysis

• Ensure daily updates of QuickBooks with transactions from all sources - bank accounts, MoMo, cash, etc.
• Reconcile payments made on the admin back end with payments received in: iPay, Bank, Mobile Money Deposits – Checks, cash, etc.
• Generate receipts for delivered items or payments.
• Review payments received via third-party payment processors to ensure accuracy.
• Collaborate with third-party payment processors to resolve payment issues promptly.
• Retrieve monthly Mobile Money reports and analyze transactional activity
• Performance Management and Development
• Complete professional development activities and apply new knowledge
• Meet performance standards outlined in KPI document
• Collaborate with the various departments to enhance service delivery and resolve customer issues promptly.
• Invoice and Payment Management
• Create customer invoices promptly for the payment of fees due.
• Follow up on invoices within 2 business days to ensure they are paid or send reminders.
• Track outstanding employee purchases and manage payroll deductions for loans.
• Ensure timely payment of salaries to employees and contractors by the 25th of each month.
• Develop a system to track outstanding member payments effectively.
• Ensure refunds are tracked and processed promptly upon request

Budgeting and Financial Planning

• Assist in preparation of annual budgets by the start of each year, with a preliminary budget ready by November.
• Assist to monitor and minimize bank account transaction fees.
• Exceed financial income projections while minimizing expenses.
• Identify and mitigate unprofitable company activities and suggest improvements.
• Identify and reduce costs to improve profitability.

Financial Controls and Compliance

• Ensure only fully paid items are delivered to customers.
• Provide monthly reports on concierge fees, duty collected, service revenue, shipping expenses, and customs duty.
• Generate weekly reports to verify transactional entries (P&L, Balance Sheets).
• Complete payment tracker reports for shipments promptly.
• Ensure funds are available for quick import/export shipments and customs clearance.
• Handle company deposits and withdrawals.
• Flag suspicious activities and report them to management promptly.
• Ensure compliance with regional and national institutions

Operations Support and Customer Service

• Execute concierge purchase requests within 15 minutes from when notified.
• Follow up on daily purchases to ensure no processing issues, cancellations, etc.
• Notify Operations team promptly of all incoming Mobile Money payments.
• Create tickets for internal financial issues (e.g., refunds, lost/damaged items).
• Execute concierge purchase requests within 15 minutes from when notified.
• Follow up on daily purchases to ensure no processing issues, cancellations, etc.
• Notify Operations team promptly of all incoming Mobile Money payments.
• Create tickets for internal financial issues (e.g., refunds, lost/damaged items).
• Collaborate with other departments for purchasing, updating, processing, shipping, clearing, and delivering packages.
• Test and deploy new releases or bug fixes related to payment processing with the development team.
• Provide user support on payment processes via phone or in-person.
• Maintain excellent customer service standards in interactions with customers.
• Quickly learn and update training guides for existing or new processes.
• Respond promptly to emails, calls, and messages, ensuring timely communication

Performance Metrics and Reporting

• Assist to track and report on key financial metrics such as revenue growth, financial sustainability, and gross profit margin.
• Monitor internal business processes such as Kaizen (Continuous Improvement), timely financial reporting, and accuracy of financial reports.
• Assist to measure customer satisfaction through efficient cross-functional collaboration and prompt response to internal and external customers.
• Monitor performance indicators like error rates and completion/timely submission rates

Requirements

• Proficiency in Financial Planning and Finance principles
• Strong Analytical Skills and the ability to interpret complex data
• Experience with Financial Statements and Financial Reporting
• Attention to detail and excellent problem-solving skills
• Proficiency in financial software (QuickBooks) and advanced knowledge of Excel
• Bachelor's degree in finance, Accounting, or a related field
• Prior experience in financial analysis or a related role is a plus

Note

This position requires the candidate to start immediately