Financial Aid Associate at Strathmore University

Basic job summary:

To provide FAO systems and databases administration, coordinate administrative scholarship services for FAO and to coordinate liaison support for International Scholars, especially those from Francophone Regions.

Duties & Responsibilities:

1. Scholars Support: Assist the Program manager to coordinate scholar support services including psychosocial counselling, scholar feedback forums, financial aid communication dissemination, home visits for monitoring and evaluation of financial aid beneficiaries and providing additional bursaries to distressed continuing scholars;
2. International Scholars Support: Coordinate scholar selection planning activities for Francophone Regions and provide support in settling international scholars in liaison with FAO’s leadership, Admissions, Dean of Students and Faculties, especially those from Francophone regions;
3. FAO Systems & Database: Provide FAO systems and databases administration in consultation with the ICT department to ensure accurate, organized, safe and retrievable FAO data for reporting, including loan agreements, scholarship offer letters, work-study contracts and regular FAO reports;
4. FAO Webpage Management: Regularly update the FAO webpage with scholarship adverts, news, information and infographics in coordination with SU Communications Department;
5. Advisory, Counsel & Enquiries Management: Provide advice to FAO stakeholders on FAO and SU related concerns and enquiries especially to Francophone scholars, parents and school heads as well as other local and international FAO customers e.g. departmental customers (Schools, Faculties and HoDs; Coordinate responses to enquiries made to financialaid@strathmore.edu and applications made on the SU FAO application portal;
6. Minutes & Meetings: Assist the Program Manager in planning for and taking minutes of the department including forums and engagements with FAO scholars, internal and external partners;
7. FAO Events & Activities: Assist the Program Manager Scholarship Services to organize various FAO events and activities including: interviews, forums, home visits, and meetings to ensure that the unit achieves the overall goals;
8. Reporting: Assist Program Manager in preparing draft reports and infographics for quarterly reporting purposes to FAO stakeholder i.e. donors, DVC-ASA and Scholarships Advisory Board;
9. Any other duties as may be assigned from time to time by the Program Manager Scholarship Services and/or the Head of FAO;

Minimum Academic Qualifications:

1. Bachelor’s Degree in ICT, Communication, Business, or any related field from a recognized institution.
2. Proficiency in the French Language and Experience with Francophone Culture
3. Professional qualification in Customer Care, Marketing, HR or Counselling

Experience:

1. 1-2 years’ relevant administrative experience

Competencies and Attributes:

1. Unquestionable integrity and good work ethic
2. Excellent negotiating skills and influencing capabilities
3. Excellent Analytical Skills
4. Attention to detail
5. Excellent Communication and Interpersonal Skills
6. Ability to withstand stressful situations
7. Results driven and a Team Player
8. Flexible and Pro-active
9. Able to work with minimum supervision