Financial Service Associate at Wasoko

About you

Reporting into: EA Financial Services Manager

• You are responsible for the execution of Wasoko's Financial Services strategy in Kenya. You are the owner of the Wasoko Financial Services product delivery targets including working capital financing, asset financing, insurance, and other financial products to come.
• You are charged with training, developing, and retaining a world-class financial services team delivering effective KYC, sales, credit administration, and collections.

Your Mission in our Vision

Financial services will be the biggest differentiating factor of Wasoko from its competitors. By crafting a suite of services/financial products that not only meets the needs of our customers but also enhances their earnings potential, Wasoko will become an indispensable long-term partner for our customers.

Our strategy is to provide a world-class customer experience with regards to accessing basic financial services through effective education and signalling that allows our customers to graduate to more sophisticated financial products. In the long run, these more sophisticated financial products will be the profit engine of the financial services business

Key Responsibilities;

• Capacity to recruit & manage clients including KYC, usage, retention, and repayment
• Managing customers directly and in liaison with the sales team to ensure:
• Growth
• Ensure they order the set number of SKUs and grow their SKUs per order
• Ensure they grow Average Revenue Per User MoM
• Ensure on-time repayment of credit with the capacity to escalated collections
• Daily follow up of overdue invoices through phone calls and field visitations
• Developing Pay plans / Promise to Pay database with elaborate follow-ups
• Ensure a thorough KYC process by conducting a verification exercise for all new clients and capturing relevant information in systems for decision making
• Conduct customer education to all new and existing clients to ensure adherence to Wasoko credit terms and communicate any changes of policy
• Handle all customer and agents complaints within the credit portfolio
• Any other duties may be assigned

Qualifications

• Diploma in a Business related course
• Proven work experience in credit management
• Good understanding of lending procedures & credit-related laws
• 2-4 years of credit experience
• Be willing to regularly travel to customer sites