Financial Services Officer at Ilara Health

Job Mission

Consistently grow the Financial Services portfolio. Identify and Support loan applicants and answer questions about the loan process. Analyze and verify the applicant's financial status, and personal and business information to determine the feasibility of granting loans. Ensure efficient and prompt recovery of loans disbursed and interest accrued.

Key Responsibilities

• Identify potential medical facilities for funding.
• Liaise with Customer success and sales teams to develop a viable pipeline.
• Review loan requests by assessing clients’ financial status, and evaluating creditworthiness.
• Contact clients to gather financial data and documentation
• Review loan agreements to ensure that they are complete and accurate according to policy.
• Analyze risks and approve or reject loan requests
• Calculate financial ratios (e.g. Delinquency Liquidity, gearing, credit scores, and interest rates)
• Structure payment plans.
• Maintain updated records of loan applications.
• Monitor the progress of existing loans.
• Handle customer complaints and take appropriate action to resolve them.
• Follow up with clients to manage debt settlements and loan renewals.
• Ensure all lending procedures comply with Company policy.
• Prepare portfolio performance reports.

Required Skills and competences

• Good interpersonal skills and the ability to build and maintain relationships.
• Ability to analyze and solve problems quickly
• Hands-on experience with lending procedures and products
• Adaptable & comfortable in a complicated and constantly evolving business environment. Fast learner.
• Willing to contribute in areas beyond the formal job description
• Strong in negotiation and communication, highly organized and structured individual.
• Strong analytical skills.
• Familiarity with office applications (especially Excel) as well as Google Drive, Google Forms, Skype, etc.

Qualifications

• Bachelor’s Degree from a reputable university in a relevant field; ideally business administration or management.
• Experience in Credit Management is an added advantage
• Fluency in English and Kiswahil