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  • Posted: Feb 4, 2025
    Deadline: Not specified
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    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.
    Read more about this company

     

    Fixed Term - Product and Process Analyst

    Key Tasks & Responsibilities

    Customer Led Process Analysis & Optimization

    • Review current business processes and workflows from a customer point of view to identify customer pain points and areas for improvement.
    • Develop strategies to optimize processes and enhance overall customer and intermediary experience.
    • Monitor customer satisfaction from process performance.

    Product Analysis & Improvement

    • Identify opportunities for product enhancement and bundling to drive IFS.
    • Drive implementation of our product development methodology.
    • Work closely with intermediaries to Identify trends, patterns, and areas for customer led product enhancement.
    • Conduct customer data analysis on product performance and customer feedback.
    • Work closely with product development teams to define customer needs and support product lifecycle improvements.
    • Develop strategies to drive continuous product review to ensure products address customer needs and meet expectations.

    Data Management & Reporting

    • Collect, analyze, and interpret customer feedback on products and processes to support decision-making.
    • Create detailed reports and dashboards on new and existing products and processes to track performance.

    Collaboration & Stakeholder Engagement

    • Work with cross-functional teams, including line of business specialists, product development, ICT, digital and data, actuarial, operations, finance, and customer experience.
    • Support implementation of new products, processes and best practices.
    • Leverage on process and customer journey mapping, process improvement methodologies and design thinking to train and guide teams on process and product improvements

    Qualifications & Skills

    Required

    • Bachelor’s degree in actuarial science, statistics, economics, business analytics, data science or related fields.
    • Strong analytical and problem-solving skills.
    • Excellent communication and stakeholder management skills.
    • Knowledge of process improvement methodologies (e.g., Lean, Six Sigma).

    Method of Application

    Interested and qualified? Go to Old Mutual Kenya on oldmutual.wd3.myworkdayjobs.com to apply

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