Fleet Contracts Supervisor at Isuzu East Africa (Isuzu EA)

Reporting to the General Manager, Leasing Operations & Sales Engineering the successful candidate will be responsible for the following functions:

• Drive Isuzu fleet customers to the network to grow service and parts revenue.
• In liaison with Service Marketing, Finance and Administration, participate in the development of fleet customers service contacts as per Company Policy and Procedures.
• Develop a seamless operations link between fleet customers and all dealers and Authorised Service Outlets (ASOs) across network as per signed contracts. .
• Ensure fleet customers service request are processed promptly by dealers and Authorised Service Outlets (ASOs) through the FMS system.
• Drive departmental contribution and structural costs reduction initiatives in your area of operation to meet set targets.
• Drive the Divisional Net Promoter Score growth initiatives and support customers experience evaluation process.
• Prepare and submit monthly performance reports as required by the management from time to time.
• In liaison with Parts Sales, ensure dealers and ASOs stock parts for servicing the national fleet contracts.
• Development and periodic reviews and update of lease operations ICPs to ensure compliance with company policies, procedures and processes.
• Participates ¡n the development of the department’s objectives and track performance.

For appointment to this position, the successful candidate must have the following minimum requirements:

• Bachelor’s Degree in Mechanical or Automotive Engineering
• Five (5) years’ experience.
• Ability to negotiate and structure partnerships.
• Good communication and interpersonal skills, Business Acumen & Problem solving skills, Dealing with ambiguity and teamwork.