Florist at Fairmont Hotels & Resorts

Florist

As a Florist / Floral Designer the primary responsibility is to create innovative floral décor and lead floral installation for the hotel lobby, Guest Rooms, Restaurants, Spa and other public areas. Have a good coordination with the housekeeping and as well as other department like Front office, F&B Service in order to cater to their floral requirements.

Also knowledge about a wide range of floral designs, flowers, foliage along with their seasonal availability and how long they will stay fresh. All designs and duties are to be performed in accordance with housekeeping department standard operational policies and procedures.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing?

• Create visually appealing flower arrangements for hotels daily requirements.
• Provide specialized design and floral expertise to plan, design and create floral arrangements for all events in the hotel e.g. Weeding, Engagement, product launch etc.
• Preparing bouquets for guests, lobby Centre pieces and other flower arrangement as per request or memo from both housekeeping and other departments.
• Assist with loading or unloading of flowers and props from vehicles as and when required.
• Ensure that all designs meet hotels standards and meet or exceed guests’ expectations.
• Ensure that all floral arrangements are within the allocated budget and deadlines are met for both hotels requirements and guest orders.
• Ensure proper communication of project status, time lines and delivery information to guests, bookers, organizers and other departments.
• All floral orders are updated on the register or sheets and appropriate sign off to be taken from guest or other departments.
• Billing / voucher to be done for all guest orders, events and charges to be posted to the appropriate guest or banquet folio.
• Responsible for preparing floral containers, required props, floral foams and floral carts for storage, refrigeration and delivery.
• Responsible for creating new floral recipes or floral designs.
• Responsible for ordering flowers, floral products and monitor their arrivals with the vendors.
• Responsible for coordination with flower and floral products vendors.
• Responsible to monitor par stocks and make required requisitions.
• Responsible for Sorting, organizing, cleaning and restock all supplies.
• Responsible to water and maintain all in-house plants and floral decorations.
• Ensure good relations with internal departments, clients and vendors to resolve issues.
• Monitor all flower vase inventory and counts for breakage or loss
• Expedite reorder and new inventory for flower vase, floral foams as and when needed.
• Maintain photos of all variety of floral arrangements done as a sample or catalogue for the guests.
• Assign projects and lead crews in floral production on-site, maximizing employee talents and available resources.
• Stay up to date and current in design trends, floral techniques, props and other products.
• Any other duties and tasks in the area assigned by the manager or supervisor.

Self-Management:

• Comply with Hotel rules and regulations and provisions contained in the employment handbook.
• Comply with company grooming and uniform standards
• Comply with time keeping and attendance policies
• Actively participates in training and development programs and maximizes opportunities for self-development.
• Contributes to the Housekeeping departmental meetings

Customer Service:

• Being attentive and sensitive to guests.
• Accurately and promptly fulfilling guest request.
• Understands and anticipates guest needs.
• Maintain high level of knowledge which will enhance the guest

Experience

• Demonstrates a service attitude that exceeds expectations
• Takes appropriate action to resolve guest complaints.
• Maintains a high level of product and service knowledge
• Be able to promote the Hotel in terms of products and services.

Occupational Health & Safety Responsibilities

• Demonstrate awareness of OH&S policies and procedures and ensure all procedures are conducted safely  and within OH&S guidelines and ensure your direct reports do the same
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies, and procedures.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to  correct a hazardous situation and notify Management of potential dangers
• Log security incidents and accidents in accordance with hotels requirement.

Your experience and skills include:

• At least 2 to 4 years of floral design experience preferably in the hospitality industry.
• Advanced knowledge of fresh floral product and design technique.
• Excellent customer service skills.
• Flexibility, punctuality, team work and Cleanliness.
• Ready to work varied shifts, including weekends and holidays.

Team focused

• Action Oriented- Driving to achieve ambitious targets in an effective way
• Passionate- About our guests and business partners to ensure their needs are met.
• Championing change- Shows openness to new ideas and adapts readily to changing priorities
• Business savvy- Knowing what it takes to beat our competitors now and in the future as well as the keeping abreast with the changing world of hospitality.