Jobs at Fairmont Hotels & Resorts

Florist

As a Florist / Floral Designer the primary responsibility is to create innovative floral décor and lead floral installation for the hotel lobby, Guest Rooms, Restaurants, Spa and other public areas. Have a good coordination with the housekeeping and as well as other department like Front office, F&B Service in order to cater to their floral requirements.

Also knowledge about a wide range of floral designs, flowers, foliage along with their seasonal availability and how long they will stay fresh. All designs and duties are to be performed in accordance with housekeeping department standard operational policies and procedures.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing?

• Create visually appealing flower arrangements for hotels daily requirements.
• Provide specialized design and floral expertise to plan, design and create floral arrangements for all events in the hotel e.g. Weeding, Engagement, product launch etc.
• Preparing bouquets for guests, lobby Centre pieces and other flower arrangement as per request or memo from both housekeeping and other departments.
• Assist with loading or unloading of flowers and props from vehicles as and when required.
• Ensure that all designs meet hotels standards and meet or exceed guests’ expectations.
• Ensure that all floral arrangements are within the allocated budget and deadlines are met for both hotels requirements and guest orders.
• Ensure proper communication of project status, time lines and delivery information to guests, bookers, organizers and other departments.
• All floral orders are updated on the register or sheets and appropriate sign off to be taken from guest or other departments.
• Billing / voucher to be done for all guest orders, events and charges to be posted to the appropriate guest or banquet folio.
• Responsible for preparing floral containers, required props, floral foams and floral carts for storage, refrigeration and delivery.
• Responsible for creating new floral recipes or floral designs.
• Responsible for ordering flowers, floral products and monitor their arrivals with the vendors.
• Responsible for coordination with flower and floral products vendors.
• Responsible to monitor par stocks and make required requisitions.
• Responsible for Sorting, organizing, cleaning and restock all supplies.
• Responsible to water and maintain all in-house plants and floral decorations.
• Ensure good relations with internal departments, clients and vendors to resolve issues.
• Monitor all flower vase inventory and counts for breakage or loss
• Expedite reorder and new inventory for flower vase, floral foams as and when needed.
• Maintain photos of all variety of floral arrangements done as a sample or catalogue for the guests.
• Assign projects and lead crews in floral production on-site, maximizing employee talents and available resources.
• Stay up to date and current in design trends, floral techniques, props and other products.
• Any other duties and tasks in the area assigned by the manager or supervisor.

Self-Management:

• Comply with Hotel rules and regulations and provisions contained in the employment handbook.
• Comply with company grooming and uniform standards
• Comply with time keeping and attendance policies
• Actively participates in training and development programs and maximizes opportunities for self-development.
• Contributes to the Housekeeping departmental meetings

Customer Service:

• Being attentive and sensitive to guests.
• Accurately and promptly fulfilling guest request.
• Understands and anticipates guest needs.
• Maintain high level of knowledge which will enhance the guest

Experience

• Demonstrates a service attitude that exceeds expectations
• Takes appropriate action to resolve guest complaints.
• Maintains a high level of product and service knowledge
• Be able to promote the Hotel in terms of products and services.

Occupational Health & Safety Responsibilities

• Demonstrate awareness of OH&S policies and procedures and ensure all procedures are conducted safely  and within OH&S guidelines and ensure your direct reports do the same
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies, and procedures.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to  correct a hazardous situation and notify Management of potential dangers
• Log security incidents and accidents in accordance with hotels requirement.

Your experience and skills include:

• At least 2 to 4 years of floral design experience preferably in the hospitality industry.
• Advanced knowledge of fresh floral product and design technique.
• Excellent customer service skills.
• Flexibility, punctuality, team work and Cleanliness.
• Ready to work varied shifts, including weekends and holidays.

Team focused

• Action Oriented- Driving to achieve ambitious targets in an effective way
• Passionate- About our guests and business partners to ensure their needs are met.
• Championing change- Shows openness to new ideas and adapts readily to changing priorities
• Business savvy- Knowing what it takes to beat our competitors now and in the future as well as the keeping abreast with the changing world of hospitality.

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Activities officer/Naturalist

• To welcome and bid farewell to guests pleasantly and professionally by offering them outstanding service during the moments of contact with them.
• Ensure the products and services offered are of high standards and adhere to the FHR health and Safety regulations.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

• Will ensure that guest attention is the utmost priority during moments of engagement.
• Will demonstrate the Fairmont Brand Standards at all times by actively engaging our guests.
• Will follow consistently the service essentials for front office while performing your duties and ensure guest satisfaction. 
• Will ensure you are able to explain in great detail when conveying information on all activities that Fairmont Mount Kenya Safari Club has to offer.
• Will ensure that you are conversant with 25 FAQS in the department.
• Will ensure all bicycles, golf sets and all other equipment are always in good working condition
• Ensures the working environment is free of safety hazards and hindrances to avoid any time work accident.
• Be able to report all accidents and injuries, no matter how minor, to the Hotel Nurse and Security Department.
• Follow all health and safety standards as per FHR and KEN at all times.
• You will be required to track revenue generated by the activities you are involved in.
• You will ensure monthly sales targets are achieved.
• Support all environmental initiatives at all times.

Your experience and skills include:

• We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:
•  Needs to have formal training to minimum Diploma level as forestry or environmental science
• with coursework in such fields as botany and outdoor recreation
• Previous experience as a Driver preferred
• Valid Driver’s License required
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all

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Food & Beverage Cost Controller

 Every memorable dining experience at Fairmont Hotels and Resorts begins behind the scenes with our Food & Beverage team’s commitment to safe, efficient operations and exceptional cuisine. As Food & Beverage Cost Controller, your finance and organization skills will optimize our operations and ensure outstanding results.

Reporting to the Assistant Director of Finance and Business support responsibilities and essential job functions include but are not limited to the following:

 What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

• Must have a commitment to follow all local and corporate policies and procedures as they relate to food and beverage control.
• Establish and maintain local policies as they relate to the receipt issuance and general controls of food and beverage.
• Assist in the monthly food and beverage inventories count and extension.
• Establish and maintain a database for food and beverage inventory stock including up-to-date pricing.
• Ensure proper storage and issuance of all food and beverage items.
• Establish and maintain a cost allocation transfer system for food and beverage supplies to the various departments.
• Summarize these transactions for each financial period close.
• Cost all food and beverage items and where practical, input these costs into the point of sales system and generate monthly potential food and beverage cost of sales.
• Prepare all food and beverage costs on a monthly basis and recommend alternatives to improve costs.
• Cash Bars (ensure that they are properly running up the system)
• Maintain accuracy of POS System data and ensure hardware is in good working order.
• Monitor and record all house account meals and entertainment expenses and report any non-compliance to the Assistant Director of Finance or Designate.
• Maintain menu costing on all food and beverage items and make F & B management aware of any pricing discrepancy.
• Operation of inventories and reconciliations and Prepare F&B reports as requested by management

Your experience and skills include:

• B.Com in Financial Management and CPA(K).
• Knowledge and experience in accounting systems including accpac, opera, Mircros & Sun
• Previous experience of atleast 5 years in a similar role required.
• Previous point of sale system experience required.
• Strong work ethics and corporate governance. 
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

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Electrician

You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues, and update team your various projects.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Chief Engineer, responsibilities and essential job functions include but are not limited to the following: 

• Ensure to possess a thorough knowledge of electrical system of the property, the circuits, present loads and possible limits of new loads and adhere to the set standards.
•  Perform work required for the repair, maintenance, and installation of electrical systems for the property.
• Locate and determine electrical malfunctions using test equipment.
• Test electrical equipment, such as, motors, heaters, and controls for safety and efficiency, using standard test equipment and by observing functions.
• Install fixtures and other electrical equipment.
• Inspect circuits for specified shielding and grounding.
• Ensure to possess the knowledge of the fire alarm systems and adhere to the same. 

Your experience and skills include:

• Diploma / Degree in Electrical
• 1 to 2 Years Experience in Similar Field
• Hotel Units Experience is advantage